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Orion Holiday Information

Holiday Ordering Hours

How and when can I place my order?

Online: 24 hours a day, 7 days a week at www.telescope.com
Phone: 24 hours a day, 7 days a week at (800) 447-1001
During holiday customer service hours at (800) 676-1343
Fax: (831) 763-7024
Catalog: Mail your catalog order form to 89 Hangar Way, Watsonville, CA 95076
Cupertino Store: 10555 S. DeAnza Blvd, Cupertino, CA 95014

Holiday Customer Service Hours

We have a highly trained sales and support staff who are knowledgeable about our products and willing and able to help you make an informed buying decision, and even assist you after the sale. We're experienced, knowledgeable and, perhaps uncharacteristically in this day and age, available to serve you person-to-person. And, during the holiday season. We have extended our service hours to include Sunday and additional time on Saturday.

November 1 -
November 27
Monday through Friday 6:00 AM - 6:00 PM Pacific Time
Saturday 8:00 AM - 1:00 PM Pacific Time

Closed November 26th for the Thanksgiving Holiday
November 28 8:00 AM - 3:00 PM Pacific Time
November 29 -
December 18
Monday through Friday 6:00 AM - 6:00 PM Pacific Time
Saturday 8:00 AM - 6:00 PM Pacific Time
Sunday 9:00 AM - 3:00 PM Pacific Time
December 19 -
January 1
Monday through Friday 6:00 AM - 6:00 PM Pacific Time
Saturday 8:00 AM - 1:00 PM Pacific Time

Special Christmas Eve (December 24th) & New Year's Eve (December 31st) Hours
Tuesday 6:00 AM - 1:00 PM Pacific Time

Closed December 25th for the Christmas Holiday
Closed January 1st for the New Year's Holiday

Please note that Customer Service will be closed on Thanksgiving Day (November 26th), Christmas Day (December 25th) and New Year's Day (January 1st). Orders will not ship on January 4th due to warehouse closure for annual physical inventory.

Holiday Cupertino Store Hours

November 1 - November 30 Monday through Saturday 10:00 AM - 5:30 PM Pacific Time
Sunday 12:00 PM - 5:00 PM Pacific Time

Closed November 26th for the Thanksgiving Holiday
December 1 - December 23 Monday through Sunday 10:00 AM - 6:00 PM Pacific Time
December 24 -
December 25
10:00 AM - 2:00 PM Pacific Time

Closed December 25th for the Christmas Holiday
December 26 10:00 AM - 5:30 PM Pacific Time
December 27 Noon - 5:00 PM Pacific Time
December 28-30 10:00 AM - 5:30 PM Pacific Time
December 31 -
January 1
10:00 AM - 2:00 PM Pacific Time

Closed January 1st for the New Year's Holiday

Holiday Shipping Schedule & Cut-Off Dates

US Shipping Schedule

Receive Orion Brand Items By Christmas *

  1. 1. Order Orion Brand Items by 1pm Eastern Time on 12/18/15
  2. 2. Pick Standard Delivery
  3. 3. Receive Your Order In Time For Christmas

Standard delivery orders for in-stock Orion brand items placed by 1pm Eastern Time on 12/18/15 will reach destinations in the 48 US States in time for Christmas. P.O. boxes are excluded. Delivery dates are not guaranteed for factory seconds, clearance items, Dobsonian telescopes 8 inches or greater, and Build-A-Scope telescopes.

If you order items in the Last Minute Gifts category by 1pm Eastern Time on 12/21/15, you can select Standard Shipping in checkout and Orion will guarantee delivery by 12/24/15 in the 48 US States. If you combine items from our Last Minute Gifts category with other items, only the items in the Last Minute Gifts category will be delivered by 12/24, other products will be shipped separately and require 5-7 business days for delivery. Learn more about our Guaranteed Delivery by Christmas.

Receive Non-Orion Brand Items By Christmas *

  1. 1. Order Non-Orion Brand Items by 1pm Eastern Time on 12/15/15
  2. 2. Pick Standard Delivery
  3. 3. Receive Your Order In Time For Christmas

Standard delivery orders for in-stock non-Orion brand items (or for a combination of in-stock non-Orion brand items and Orion brand items) placed by 1pm Eastern Time on 12/15/15 will reach destinations in the 48 U.S. States in time for Christmas. P.O. boxes are excluded.

3-Day Delivery *
3-Day Delivery for in-stock items placed by 1pm Eastern Time on 12/18/15 will reach destinations in the 48 US States in time for Christmas. P.O. boxes are excluded. 3-Day Holiday delivery is not available for Build-A-Scope telescopes.

Two-Day Delivery *
Two-Day Delivery for in-stock items placed by 1pm Eastern Time on 12/21/15 will reach destinations in the 48 US States in time for Christmas. P.O. boxes are excluded. Destinations in Puerto Rico, Alaska and Hawaii may require additional time for delivery. Two-Day Holiday delivery is not available for Build-A-Scope telescopes.

Next Day Delivery *
Next Day Delivery orders for in-stock items placed by 1pm Eastern Time on 12/23/15 will reach most destinations in the 48 US states. Destinations in Puerto Rico, Alaska and Hawaii may require additional time for delivery. Next Day Holiday delivery is not available for Build-A-Scope telescopes.

APO/FPO Shipping Schedule *
Parcel shipments to APO/FPO addresses require 30-45 days depending on the destination. The last day to ship smaller packages that may be shipped First Class or Priority Mail for delivery by 12/24/15 is 1pm ET on 12/7/15.

Canada Shipping Schedule

The last day to place orders with Standard Delivery to reach most destinations in Canada by Christmas is 1pm ET on 12/14/15. The last day for Express Delivery to Canada is 1pm ET on 12/21/15. Note: Extended delivery areas in Canada may take up to 15 business days for delivery. Customer approval of shipping charges will be required for shipping to Canada. Orders may not ship the same day they are received.

The map below will give you information about shipping timeframes for specific regions in Canada:

Shipping Timeframes for Specific Regions in Canada

Holiday Shipping Promotions

Free Shipping on Orders of Orion-Brand Products Totaling $250 or More
Order $250 or more of Orion-brand products and your order will qualify for free standard shipping. Your Orion order must total at least $250 before taxes or other charges.

Free Per-Order Shipping on Orders of Select Non-Orion-Brand Products
Select non-Orion-brand products also qualify for free standard per-order shipping. Look for the "Free Shipping" icons on product images on our category pages and "Free Standard Shipping" on our product pages to identify these products.

Flat-Rate Per-Order Shipping on Binoculars and Monoculars under $250
Add any binocular or monocular to your order, and receive $5 flat-rate shipping.

Products in our Clearance Center and factory seconds do not qualify for shipping offers. Shipping offers are available only in the contiguous 48 states. Shipping offers do not apply to expedited shipping charges. Per-item shipping charges may apply to some products. This charge varies based on the shipping method. Flat-Rate Per-Order Shipping on Binoculars and Monoculars offer is not valid for phone orders.

Sales Tax Details
We collect sales tax on merchandise and shipping and handling charges to orders delivered to California and Pennsylvania addresses only.

Oklahoma:
Purchases shipped to Oklahoma are subject to Oklahoma sales tax unless they are specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet, catalog, or by other remote means. The State of Oklahoma requires Oklahoma purchasers report all purchases that were not taxed and pay tax. The tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website,www.tax.ok.gov

Sales or use tax may be required for direct payment to states for orders shipped to other states as well. For more information, we recommend that you consult the delivery state's sales tax web site and/or your tax attorney.

Product Packaging
NOTE: Many of our products may be shipped in boxes that reveal their contents. Please keep this in mind when making your shipping arrangements.

Holiday Return Policy

During the holiday we extend our satisfaction of guarantee return period. Effective November 1st orders purchased as holiday gifts may be returned until January 15th (received back by Orion by this date). The person receiving an Orion gift will have time to ensure it's just what they want.

Holiday Checkout Features

You may specify that your order is a gift in Checkout and include a holiday gift message with your order. You may also ask us to not include prices on the packing slip (we're sorry, due to customs regulations, this feature is not available for orders shipping to Canada).

* Holiday cut-off dates are not guaranteed if shipments are delayed due to payment issues, including orders where the billing address information does not match the information on file with your credit card issuer or orders where the shipping addresses is different than the billing address and the difference cannot be verified with the cardholder. Weather conditions may prevent delivery within stated shipping timeframes.

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