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Orion Holiday Information

Holiday Ordering Hours
How and when can I place my order?

Online: 24 hours a day, 7 days a week at www.telescope.com
Phone: 24 hours a day, 7 days a week at (800) 447-1001
During holiday customer service hours at (800) 676-1343
Fax: (831) 763-7024
Catalog: Mail your catalog order form to 89 Hangar Way, Watsonville, CA 95076
Cupertino Store: 10555 S. DeAnza Blvd, Cupertino, CA 95014

Holiday Customer Service Hours
The Orion brand stands for high quality, excellent value, and an unswerving commitment to customer care and service. We've been selling direct since 1975 through our mail-order catalog and, since 1997, our web site. Unlike web-only storefronts or department stores that sell optics only seasonally, we're specialists in telescopes and binoculars - it's what we do year-round.

We have a highly trained sales and support staff who are knowledgeable about our products and willing and able to help you make an informed buying decision, and even assist you after the sale. We're experienced, knowledgeable and, perhaps uncharacteristically in this day and age, available to serve you person-to-person. And, during the holiday season. We have extended our service hours to include Sunday and additional time on Saturday.

November 1 -
November 28
Monday through Friday 6:00 AM - 6:00 PM Pacific Time
Saturday 8:00 AM - 1:00 PM Pacific Time

Closed November 27th for the Thanksgiving Holiday
November 29 8:00 AM - 3:00 PM Pacific Time
November 30 -
December 19
Monday through Friday 6:00 AM - 6:00 PM Pacific Time
Saturday 8:00 AM - 6:00 PM Pacific Time
Sunday 9:00 AM - 3:00 PM Pacific Time
December 20 -
January 1
Monday through Friday 6:00 AM - 6:00 PM Pacific Time
Saturday 8:00 AM - 1:00 PM Pacific Time

Special Christmas Eve (December 24th) & New Year's Eve (December 31st) Hours
Tuesday 6:00 AM - 1:00 PM Pacific Time

Closed December 25th for the Christmas Holiday
Closed January 1st for the New Year's Holiday

Please note that Customer Service will be closed on Thanksgiving Day (November 27th), Christmas Day (December 25th) and New Year's Day (January 1st). Orders will not ship on January 2nd due to warehouse closure for annual physical inventory.


Holiday Cupertino Store Hours

November 1 - November 30 Monday through Saturday 10:00 AM - 5:30 PM Pacific Time
Sunday 12:00 PM - 5:00 PM Pacific Time

Closed November 27th for the Thanksgiving Holiday
December 1 - December 23 Monday through Sunday 10:00 AM - 6:00 PM Pacific Time
December 24 -
December 25
10:00 AM - 2:00 PM Pacific Time

Closed December 25th for the Christmas Holiday
December 26 -
December 28
10:00 AM - 5:30 PM Pacific Time
December 29 Noon - 5:00PM Pacific Time
December 30 10:00 AM - 5:00PM Pacific Time
December 31 -
January 1
10:00 AM - 2:00 PM Pacific Time

Closed January 1st for the New Year's Holiday

Holiday Shipping Schedule & Cut-Off Dates

US Shipping Schedule
Standard delivery orders for in-stock items placed by 1pm Eastern Time on 12/19/14 will reach destinations in the 48 US States in time for Christmas. P.O. boxes are excluded. Extended delivery areas in Alaska, Hawaii and Puerto Rico may require 1-2 additional working days for delivery.

Next Day Delivery orders for in-stock items placed by 1pm Eastern Time on 12/22/14 will reach most destinations in all 50 US states and Puerto Rico. Some limitations in Alaska and Hawaii apply.

Canada Shipping Schedule
The last day to place orders with Standard Delivery to reach most destinations in Canada by Christmas is 1pm ET on 12/15/14 PT. The last day for Express Delivery to Canada is 1pm ET on 12/22/14. Note: Extended delivery areas in Canada may take up to 15 business days for delivery. Customer approval of shipping charges will be required for shipping to Canada. Orders may not ship the same day they are received.

Holiday Shipping Promotions


Free Shipping Details
To qualify for free standard per-order and per-item shipping, your order must total at least $250 before taxes or other charges. Free shipping offer applies to Orion brand products only with the exception of the products shown below. This offer is not valid on orders in process or previous purchases. Offer is available only in the contiguous 48 states. Offer does not apply to expedited shipping charges. Offer not valid on select products.

Our Free Shipping offer is not valid for the following SKUs:
08946, 08964, 08968, 10019, 10020, 10024, 10135, 10136, 70019, 70135, 70136, 78946, 78964, 24442, 27162, XT10 Classic BAS Dob, XT10i IntelliScope BAS Dob, XT12i IntelliScope BAS Dob, XX14i IntelliScope Truss BAS, 78968, 70020, and 70024

Sales Tax Details
We collect sales tax on merchandise and shipping and handling charges to orders delivered to California and Pennsylvania addresses only.

Oklahoma:
Purchases shipped to Oklahoma are subject to Oklahoma sales tax unless they are specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet, catalog, or by other remote means. The State of Oklahoma requires Oklahoma purchasers report all purchases that were not taxed and pay tax. The tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website,www.tax.ok.gov

Sales or use tax may be required for direct payment to states for orders shipped to other states as well. For more information, we recommend that you consult the delivery state's sales tax web site and/or your tax attorney.

Product Packaging
NOTE: Many of our products may be shipped in boxes that reveal their contents. Please keep this in mind when making your shipping arrangements.

Holiday Return Policy
During the holiday we extend our satisfaction of guarantee return period. Effective November 12th orders purchased as holiday gifts may be returned until January 23rd. The person receiving an Orion gift will have time to assure it's just what they want.

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