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Employment Opportunities

To Apply

Resume and inquiries to our Human resources department are invited by Email, FAX, or Mail.

Corporate Office

Mailing Address:
Human Resources Department
89 Hangar Way
Watsonville, CA 95076

E-mail: hr@telescope.com
Fax: 831-763-7027

Orion Telescopes & Binoculars is continually growing, and we're always on the lookout for qualified applicants to join our team! As the leading direct-to-consumer brand of outdoor optics, Orion is an exciting place to work. Our headquarters are located in beautiful Santa Cruz County on the Central California coast, just 20 miles south of Silicon Valley and 75 miles south of San Francisco. Orion employees enjoy a comfortable, stimulating working environment. The atmosphere is cooperative, team-oriented, and casual yet professional. Orion offers a competitive compensation & benefits package.

Current Opportunities

Customer Service Representative 2 / Dealer Support
Online Content & Email Coordinator
Retail Store Sales Associate
Technical Service Representative 1

CUSTOMER SERVICE REPRESENTATIVE 2 / DEALER SUPPORT
Part-Time Or Full-Time

Location: Watsonville (Santa Cruz Area)

Orion is looking for a person to provide sales and customer service support using good sales technique, communication and problem solving skills as expected for an individual with one-year of experience in this role.

Primary Responsibilities:

  • Answer multiple incoming telephone lines, email and live chat for sales, information, and operator functions
  • Directly enter consumer orders onto computer system
  • Enter mail orders into the system after accounting has processed the payment
  • Provide basic information regarding a customer order history including, but not limited to:
    • When an order shipped
    • Return inquiries
    • Return authorizations
    • How it was shipped
    • If there are any credits (A/R's)
  • Assist customers in selecting merchandise
  • Use computer to access information about customers, products and shipping information
  • Place tracers with UPS and Fed Ex
  • Assure customer concerns are addressed directly or referred to the appropriate personnel for resolution
  • Provide customer accommodation in conjunction with department policies and procedures
  • Respond to customer e-mail, chat requests and other correspondence as needed
  • Communicate with customers about order payment and billing issues
  • Enter in and work with information on the Payment Hold Report
  • Follow-up with Problem Order Forms
  • Process backorder notifications and order cancellation report
  • Authorizing replacement shipments to Dealers and dealer's customers under the Orion's warranty program
  • Processing replacement orders for damaged in transit, non-receipt or mis-shipments for dealer orders
  • Entering RMAs for product that we expect to have returned from dealers
  • Entering Return Pending journals so that Tech Services has the needed information to process a dealer return
  • Coordinate with Accounting re: Open A/Rs that are being held pending returns; making calls to dealers to receive the returned product back that has not been received in the expected timeframe
  • Monitoring RMAs that do not have an associated return for 0.00 sales transactions (no Open A/R) to assure that the inventory has been returned; making follow-up calls as required to received product back from dealers
  • Process wholesale shipping batches for replacement orders
  • Perform within department standards to meet CSR 2/ Dealer Support goals

Critical Skills/Expertise:

  • At least 1 year as a CSR I or equivalent experience in sales and service within other retail/ecommerce organizations
  • Expertise in the performance job functions of a CSR 2/Dealer Support
  • Communicate verbally in a clear, pleasant tone and manner
  • Complete all departmental forms accurately and neatly
  • Accurately enter data into the computer system
  • Learn and apply training materials in an effective manner
  • Communicate effectively with co-workers, supervisors, managers
  • Participate in department technical trainings and star parties
  • Communicate via email and live chat in a professional manner and efficient manner
  • Apply problem-solving skills to generate solutions for internal and external customers

ONLINE CONTENT & EMAIL COORDINATOR

Location: Watsonville (Santa Cruz Area)

Orion is looking for an experienced Online Content & Email Coordinator that will engage in daily website content entry and maintenance processes for our fast-paced, high-volume business-to-consumer ecommerce business. This includes using our proprietary order management system, our website ecommerce/content management platform, and third-party ecommerce platforms to enter and maintain website content. It further includes managing multiple email blasts per week, testing various aspects of website and email presentations, and executing other miscellaneous website maintenance functions for our multiple ecommerce websites and Amazon marketplace sites. Finally, this role acts as backup support for various other functions in our internet marketing department (implementation of promotions, social media maintenance, affiliate newsletter management, etc.)

Please note: although strong HTML and CSS are required skills (for content entry and email blast production), this is not primarily a web development job. The majority of website production is performed by entering and maintaining HTML and CSS content into user interfaces to our databases.

Primary Responsibilities:

Content Production and Maintenance

  • Perform regular updates to home pages and various landing pages on our ecommerce websites.
  • Manage customer and company generated assets (images, videos and articles), including logging and organizing submissions, adding content to community section of websites, and associating products to content.
  • Test website presentation and content options through basic A/B testing.
  • Effectively troubleshoot website content problems.

Email Marketing

  • Enhance basic html files to add products and content, implement tracking codes, and ensure consistent presentation in various email clients.
  • Use our proprietary email blast systems to maintain our email list, create customer segmentations, and send multiple email blasts per week.
  • Develop triggered html emails and maintain scheduling and variable parameters in our integrated order management system.
  • Test email subject line, presentation and content options through basic A/B testing.

Web Project Management Support
Assist with other web projects as required, including:

  • Entering product information (product image and video details, keywords, meta information, product ids, etc.) into our integrated order management system, our ecommerce/content management platform, and third-party ecommerce platforms.
  • Using our ecommerce/content management platform and third-party ecommerce platforms to develop and implement various promotions (free gifts, free shipping, discounts, etc.)

Critical Skills/Expertise:

  • First and foremost, this position requires an ability to thrive in and embrace a fast-paced, high-volume business which presents frequent new challenges.
  • Desire to learn and implement principles of ecommerce and emarketing.
  • Excellent knowledge of basic internet skills (email, web surfing, search engine use, etc.).
  • Strong HTML and CSS skills (hand coding) required. Knowledge of both CSS and table-based layout required.
  • Experience creating HTML email blasts strongly preferred.
  • Experience with coding for responsive design is a plus.
  • Some exposure to javascript and jQuery is a plus.
  • Self-starter, able to work with minimal supervision, able to "multi-task" effectively.
  • Detail-oriented.
  • Intermediate to Advanced Excel skills including the ability to input data and construct effective formulas to extract and analyze data.
  • Keen quantitative and analytic skills.
  • Strong Microsoft Word skills.
  • Strong written and verbal communications skills.
  • Knowledge of technical aspects of web design and organization helpful.
  • Knowledge of database structure and capabilities and website system architectures helpful.
  • Experience with Open Commerce Platform (OCP) or similar website management system preferred.
  • Experience with custom order management software helpful but not required.
  • Experience with Google Analytics or similar website analytics service helpful but not required.
  • Familiarity with Audacity helpful but not required.
  • Familiarity with Scene7 image and video management helpful but not required.
  • Working knowledge of Orion Telescopes & Binoculars products helpful but not required.

Job Standards:

  • Communicate clearly, pleasantly and effectively, both verbally and in writing.
  • Work effectively with co-workers in all departments of the company.
  • Accurate, thorough and timely data entry.
  • Ability to prioritize work tasks.
  • Effectively learn and apply training material.
  • Strong project management skills.
  • Ability to define and continuously refine / streamline production processes, including creating and clearly documenting process steps.
  • Minimum 2+ years in support of a fast-paced, high volume business to consumer ecommerce business.
  • Minimum 3+ years web administration experience (or equivalent).

RETAIL STORE SALES ASSOCIATE
Part-Time

Location: Cupertino, CA (10555 S. De Anza Blvd.)

The individual in this position will provide product information, sales, and excellent customer service to customers regarding telescopes, binoculars, science products, and accessories. Qualified applicants will have at least one year experience in retail sales, have strong communication skills, be familiar with use of computer, and must have excellent customer service skills.

Primary Responsibilities:

  • Be knowledgeable about the product line
  • Enter sales directly into the system
  • Cash Handling
    • Understand the use of the ZON system for credit card sales
  • Returns
    • Know what can and cannot be taken back under the returns policy
    • Entry of the return into the system
    • Full understanding of "credit" or "refund"
  • Assist customer with questions on use of their equipment
  • Be helpful and courteous to customers
  • General housekeeping and upkeep of the store

Qualified applicant should have experience/skills in the following areas:

  • One year experience in retail sales
  • Use of computer
  • Must be tactful and discreet and have the ability to communicate effectively with customers and management

Position requires weekend work hours.

TECHNICAL SERVICE REPRESENTATIVE 1
Part-time Position

Location: Watsonville (Santa Cruz Area)

The Technical Service Representative's role is to assist customers and CSRs with technical information and support on Orion products and other products that Orion sells. To provide technical training for all Customer Service Department staff members.

Primary Responsibilities:

  • Assist customers, within established guidelines to resolve issues and answer questions related to purchased items. This includes, but is not limited to, providing support in resolving warranty and non-warranty product issues, sending replacement parts, product assembly and usage, software installation and support of camera or other component drivers and software. Offer advanced pre-sales support for customers considering a purchase or comparing Orion with other brands and product lines. Requires a cursory knowledge of competing brands.
  • Develop and conduct technical meetings and training sessions to enhance the Department's technical knowledge. This includes nighttime training sessions demonstrating the use and features of various products in real-world observing conditions. Also develop and conduct training sessions for weekly Department meetings.
  • Identify and properly communicate product issues such as, but not limited to, customer concerns related to instruction manuals, catalog and web copy discrepancies or other product issues to other departments.
  • Provide continuous department product training for all CSRs.
  • Enter and maintain journals related to customer concerns and corrective action. Keep customer journals current and up to date, resolving journal entries within designated time frame.
  • Stay current with the latest developments in the astronomy field and related products.
  • Answer phones, support emails and respond to chats within designated time frames.
  • Perform within Department standards to meet TSR I goals.
  • Submit tech notes for the Orion website for common Customer technical issues.
  • PC literacy — Should have a working knowledge of current Windows operating systems and be familiar with hardware settings and driver installation/troubleshooting. Need to be able to operate and describe Orion's software and be able to understand and explain software and hardware install and uninstall processes.
  • In-depth product knowledge — Must be able to understand and describe the individual component parts of Orion product. Includes, but not limited to describing out of the box assembly and troubleshooting.
  • Hands-on observational astronomy experience

Minimum Qualifications

  • Communicate verbally in a clear, pleasant tone and manner
  • Ability to read and write English
  • Complete all departmental forms accurately and neatly
  • Accurately enter data into the computer system
  • Learn and apply training materials in an effective manner
  • Communicate effectively with co-workers, supervisors, managers, and customers
  • Clearly document and resolve customer contacts in the journal system
  • Communicate clearly, efficiently and professionally via e-mails, journals, and order memos
  • Accurately identify replacement parts to resolve warranty related issues
  • Multi-line Phone System
  • Telephone Headset
  • Windows based PC (MAC experience a plus)
  • Computer Printers
  • Fax Machine

* Part-Time staff receive Vacation/PTO/Holiday pay and 401K plan