Frequently Asked Questions
Click on a link below to view the answer to the question. Clicking on the link again will collapse the answer.
What is Orion’s Standard One Year Limited Warranty?
Orion warranties against defects in materials or workmanship for a period
of one year from the date of purchase for Orion brand products. This warranty is for the benefit
of the original retail purchaser only. During this warranty period
Orion Telescopes & Binoculars will repair or replace, at Orion’s
option, any warranted instrument that proves to be defective, provided
it is returned postage paid to: Orion Warranty Repair, 89 Hangar Way,
Watsonville, CA 95076. If the product is not registered, proof of
purchase (such as a copy of the original invoice) is required.
This warranty does not apply if, in Orion’s judgment, the instrument
has been abused, mishandled, or modified, nor does it apply to normal
wear and tear. This warranty gives customer’s specific legal rights,
and you may also have other rights, which vary from state to state. For
further warranty service information, contact: Customer Service
Department, Orion Telescopes & Binoculars, 89 Hangar Way,
Watsonville CA 95076; (800) 676-1343.
Some items may be covered by a warranty period shorter or longer than the standard
one year warranty. Specific warranty information is available on the product detail page of the website
Can the Laser Collimator be used on Schmidt-Cassegrains and Maksutov Cassegrains?
No. The Laser Collimator doesn't reflect off the primary, so it won’t work to collimate the primary for a Schmidt-Cass or Mak-Cass. It can be used to collimate the secondary mirror for a Schmidt-Cass.
What causes dim or distorted images?
Too much magnification
Keep in mind that at higher powers, an image will always be dimmer and
less sharp (this is a fundamental law of optics). The steadiness of the
air, the seeing, can also limit how much magnification an image can
tolerate. Always start viewing with your lowest-power (longest focal
length) eyepiece in the telescope. It’s best to begin observing with
the lowest-power eyepiece, because it will typically provide the widest
true field of view, which will make finding and centering objects much
easier After you have located and centered an object, you can try
switching to a higher-power eyepiece to ferret out more detail, if
atmospheric conditions permit. If the image you see is not crisp and
steady, reduce the magnification by switching to a longer focal length
telescope eyepiece. As a general rule, a small but well-resolved image
will show more detail and provide a more enjoyable view than a dim and
fuzzy, over-magnified image. As a rule of thumb, it is not recommended
to exceed 2x per mm of aperture.
Atmospheric conditions aren’t optimal.
Atmospheric conditions vary significantly from night to night, even
hour to hour . “Seeing” refers to the steadiness of the Earth’s
atmosphere at a given time. In conditions of poor seeing, atmospheric
turbulence causes objects viewed through the telescope to “boil.” If,
when you look up at the sky with just your eyes, the stars are
twinkling noticeably, the seeing is bad and you will be limited to
viewing with low powers (bad seeing affects images at high powers more
severely). Seeing is best overhead, worst at the horizon. Also, seeing
generally gets better after midnight, when much of the heat absorbed by
the Earth during the day has radiated off into space. It’s best,
although perhaps less convenient, to escape the light-polluted city sky
in favor of darker country skies.
Viewing through a glass window open or closed.
Avoid observing from indoors through an open (or closed) window,
because the temperature difference between the indoor and outdoor air,
reflections and imperfections in the glass, will cause image blurring
and distortion.
Telescope not at thermal equilibrium.
All optical instruments need time to reach “thermal equilibrium.” The
bigger the instrument and the
larger the temperature change, the more time is needed. Allow at least
a half-hour for your telescope to cool to the temperature outdoors. In
very cold climates (below freezing), it is essential to store the
telescope as cold as possible. If it has to adjust to more than a 40 degrees
temperature change, allow at least one hour. Time to adjust varies
depending on the scope type and aperture.
Make sure you are not looking
over buildings, pavement, or any other source of heat, which will
radiate away at night, causing “heat wave” disturbances that will
distort the image you see through the telescope.
Does the atmosphere play a role in how good the quality of the image will be?
Atmospheric conditions play a huge part in quality of viewing. In
conditions of good “seeing”, star twinkling is minimal and objects
appear steady in the eyepiece. Seeing is best over-head, worst at the
horizon. Also, seeing generally gets better after midnight, when much
of the heat absorbed by the Earth during the day has radiated off into
space. Typically, seeing conditions will be better at sites that have
an altitude over about 3000 feet. Altitude helps because it decreases
the amount of distortion causing atmosphere you are looking
through. A good way to judge if the seeing is good or not is to look at
bright stars about 40 degrees above the horizon. If the stars appear to
“twinkle”, the atmosphere is significantly distorting the incoming
light, and views at high magnifications will not appear sharp. If the
stars appear steady and do not twinkle, seeing conditions are probably
good and higher magnifications will be possible. Also, seeing
conditions are typically
poor during the day. This is because the heat from the Sun warms the
air and causes turbulence. Good “transparency” is especially important
for observing faint objects. It simply means the air is free of
moisture, smoke, and dust. These tend to scatter light, which reduces
an object’s brightness. One good way to tell if conditions are good is
by how many stars you can see with your naked eye. If you cannot see
stars of magnitude 3.5 or dimmer then conditions are poor. Magnitude is
a measure of how bright a star is, the brighter a star is, the lower
its magnitude will be. A good star to remember for this is Megrez (mag.
3.4), which is the star in the “Big Dipper” connecting the handle to
the “dipper”. If you cannot see Megrez, then you have fog, haze,
clouds, smog, light pollution or other conditions that are hindering
your viewing. Another hint: Good seeing can vary minute to minute.
Watch the planets for a while to pick-up those moments of good seeing.
How long will it take my eyes to dark adapt?
Do not expect to go from a lighted house into the darkness of the
outdoors at night and immediately see faint nebulas, galaxies, and star
clusters—or even very many stars, for that matter. Your eyes take about
30 minutes to reach perhaps 80 percent of their full dark-adapted sensitivity.
Many observers notice improvements after several hours of total
darkness. As your eyes become dark-adapted, more stars will glimmer
into view and you will be able to see fainter details in objects you
view in your telescope. So give yourself at least a little while to get
used to the dark before you begin observing. To see what you are doing
in the darkness, use a red light flashlight rather than a white light.
Red light does not spoil your eyes’ dark adaptation like white light
does. A flashlight with a red LED light is ideal, or you can cover the
front of a regular flashlight with red cellophane or paper. Beware,
too, that nearby porch and streetlights and automobile headlights will
spoil your night vision. Your eyes can take at least 1/2 hour to
re-adjust.
How do I see the best detail on the surface of the Moon?
The Moon, with its rocky, cratered surface, is one of the easiest and most interesting subjects to observe with your telescope. The myriad craters, rilles, and jagged mountain formations offer endless fascination. The best time to observe the Moon is during a partial phase, that is, when the Moon is not full. During partial phases, shadows cast by crater walls and mountain peaks along the border between the dark and light portions of the lunar disk highlight the surface relief. A full Moon is too bright and devoid of surface shadows to yield a pleasing view. Try using an Orion Moon filter to dim the Moon when it is too bright; it simply threads onto the bottom of the eyepiece, you’ll see much more detail.
How do I best view Deep-Sky Objects?
Most deep-sky objects are very faint, so it is important that you find
an observing site well away from light
pollution. Take plenty of time to let your eyes adjust to the darkness.
Don’t expect these objects to appear like the photographs you see in
books and magazines; most will look like dim gray “ghosts.” (Our eyes
are not sensitive enough to see color in deep-sky objects except in few
of the brightest ones.) But as you become more experienced and your
observing skills improve, you will be able to coax out more and more
intricate details. And definitely use your low-power telescope
eyepieces to get a wide field-of-view for the largest of the deep-sky
objects.
What will the planets look like through the telescope?
The planets don’t stay put like stars do (they don’t have fixed R.A. and Dec. coordinates), so you will need to refer to the Orion Star Chart
on our website. Venus, Mars, Jupiter, and Saturn are among the
brightest objects in the sky after the Sun and the Moon. All four of
these planets are not normally visible in the sky at one time, but
chances are one or two of them will be.
JUPITER: The largest planetJupiter, is a great subject to observe. You can see the disk of the
giant planet and watch the ever-changing positions of its four largest
moons, Io, Callisto, Europa, and Ganymede. If atmospheric conditions
are good, you may be able to resolve thin cloud bands on the planet’s
disk.
SATURN: The ringed planet is a breathtaking sight when it is well
positioned. The tilt angle of the rings varies over a period of many
years; sometimes they are seen edge-on, while at other times they are
broadside and look like giant “ears” on each side of Saturn’s disk. A
steady atmosphere (good seeing) is necessary for a good view. You may
probably see a tiny, bright “star” close by; that’s Saturn’s brightest
moon, Titan.
VENUS: At its brightest, Venus is the most luminous object in the sky,
excluding the Sun and the Moon. It is so bright that sometimes it is
visible to the naked eye during full daylight! Ironically, Venus
appears as a thin crescent, not a full disk, when at its peak
brightness. Because it is so close to the Sun, it never wanders too far
from the morning or evening horizon. No surface markings can be seen on
Venus, which is always shrouded in dense clouds. Sometimes using a
color filter will lessen the glare of Venus and help you see the
crescent.
MARS: If atmospheric conditions are good, you may be able to see some
subtle surface detail on the Red Planet, possibly even the polar ice
cap. Mars makes a close approach to Earth every two years; during those
approaches its disk is larger and thus more favorable for viewing. For more detailed information on this topic see our Learning Center article: What Will You See Through a Telescope
What will a star look like through a telescope?
Stars will appear like twinkling points of light in the telescope. Even
the largest telescopes cannot magnify stars to appear as anything more
than points of light. You can, however, enjoy the different colors of
the stars and locate many pretty double and multiple stars. The famous
“Double-Double” in the constellation Lyra and the gorgeous two-color
double star Albireo in Cygnus are favorites. Defocusing the image of a
star slightly can help bring out its color. For more detailed
information on this topic see our Learning Center article: Stars and Deep Sky Objects
What eyepiece should I use for terrestrial viewing?
For land viewing, it’s best to stick with low power eyepieces that yield a magnification under 100x. At higher powers, images rapidly lose sharpness and clarity due to “heat waves” caused by Sun-heated air.
Remember to aim well clear of the Sun, unless the front of the telescope is fitted with a professionally made solar filter and the finder scope is removed or covered with foil or some other completely opaque material.
Many Orion telescopes are capable of focusing on objects that are quite close, so you can view fine details of objects that are nearby. Try focusing on a flower or insect at close distance to enter a normally unseen microscopic world. Check the specifications on the product web page or instruction manual for your Orion scope.
Observing hint: If the object is too close to focus. You may be able to use an extension tube that allows the eyepiece to move further back as you focus closer. Try lifting the eyepiece out of the holder as you look. If it focuses in about an inch or two, you can purchase an eyepiece extension tube. For more detailed information on this topic see our Learning Center article: Choosing Eyepieces
Is there an eyepiece available that will rotate the image so that it can be used for scenic viewing?
We carry correct-image prism diagonals which provide right-side up non-reversed images in refractor and cassegrain telescopes. It is not possible to correct the image orientation in a reflector telescope.
How do I clean any of the optical lenses?
Any quality optical lens cleaning tissue and optical lens cleaning fluid specifically designed for multi-coated optics can be used to clean the exposed lenses of your eyepieces or finder scope. Never use regular glass cleaner or cleaning fluid designed for eyeglasses. Before cleaning with fluid and tissue, blow any loose particles off the lens with a blower bulb or compressed air. Then apply some cleaning fluid to a tissue, never directly on the optics. Wipe the lens gently in a circular motion, then remove any excess fluid with a fresh lens tissue. Oily finger-prints and smudges may be removed using this method. Use caution; rubbing too hard may scratch the lens. On larger lenses, clean only a small area at a time, using a fresh lens tissue on each area. Never reuse tissues.
How do I Clean a Mak-Cass Lens?
Any quality optical lens cleaning tissue and optical lens cleaning fluid specifically designed for multi-coated optics can be used to clean the Apex’s front meniscus lens or exposed lenses of your eyepieces or finder scope. Never use regular glass cleaner or cleaning fluid designed for eyeglasses. Before cleaning with fluid and tissue, however, blow any loose particles off the lens with a blower bulb or compressed air. Then apply some cleaning fluid to a tissue, never directly on the optics. Wipe the lens gently in a circular motion, then remove any excess fluid with a fresh lens tissue. Oily fingerprints and smudges may be removed using this method. Use caution; rubbing too hard may scratch the lens. For the large surface of the meniscus lens, clean only a small area at a time, using a fresh lens tissue on each area. Never reuse tissues.
Does my telescope require time to cool down?
As a general rule, telescopes should be allowed to cool down (or warm
up) before they are used. If you bring optics from a warm air to cold
air (or vice versa) without giving it time to reach thermal
equilibrium, your telescope will give you distorted views. Allow your
telescope 30 minutes to an hour to reach the temperature of the
outdoors before using. When brining your telescope from cool temperatures to warm
temperatures, leave any protective caps off until the telescope has warmed-up to prevent condensation.
Storing your telescope in the garage or shed where the temperature is
closer to the outside temperature will reduce cool down times.
How do I focus my Mak-Cass?
"Point the telescope so the front end is aimed in the general direction of an object you wish to view. When you first look in the eyepiece, the image you see may be fuzzy, or out of focus. If so, gently turn the focus knob with your fingers until the image becomes sharp. Go a little bit beyond sharp focus until the image just starts to blur again, then reverse the rotation of the knob, just to make sure you’ve hit the exact focus point. You will have to readjust the focus when aiming at subjects of varying distances for daytime viewing, or after changing eyepieces. If you have trouble focusing, rotate the focus knob counter-clockwise as far as it will go. Now look through the eyepiece while slowly rotating the focus knob clockwise. You should soon see the point at which focus is reached.
Hint: Telescopes with long focal lengths and lots of focus travel can be challenging to focus. Turn the focus knob gently and allow the turn to settle before adjusting further.
How do I do Planetary Photography?
Once basic Moon photography has been mastered, it’s time to get images of the planets. This type of astrophotography also works to get highly magnified shots of the Moon. In addition to the T-ring, you will need a Universal 1.25" Camera Adapter. A motor drive system (single or dual axis) is also required. This is because a longer exposure is necessary, which would cause the image to blur if no motor drive was used for tracking. The equatorial mount must be accurately polar aligned, too. As before, connect the T-ring to your camera. Before connecting the Universal camera adapter to the T-Ring, an eyepiece must be inserted and locked into the body of the Universal camera adapter. Start by using a medium-low power eyepiece (about 25mm); you can increase the magnification later with a high-power eyepiece. Then connect the entire camera adapter, with eyepiece inside, to the T-Ring. Insert the whole system into the telescope’s focuser drawtube and secure firmly with the thumbscrews. Aim the telescope at the planet (or Moon) you wish to shoot. The image will be highly magnified, so you may need to use the finder scope to center it within the camera’s viewfinder. Turn the motor drive on. Adjust the telescope’s focuser so that the image appears sharp in the camera’s viewfinder. The camera’s shutter is now ready to be opened. A remote shutter release or shutter timer must be used or the image will be blurred beyond recognition. Try exposure times between 1 and 10 seconds, depending upon the brightness of the planet to be photographed and the ISO of the film being used.
We’ve also seen good digital snapshots of images taken through the telescope’s eyepiece with the SteadyPix adapter.
How do I take solar astrophotos?
By attaching a camera body to a telescope, in effect using the scope as a telephoto lens, you can take striking photographs of the Sun. Only attempt this if the telescope is equipped with the proper solar filter. Solar filters are coated to a neutral density of 5, which reduces the light about 100,000 times. Depending on the aperture and focal length of your telescope and “seeing” conditions, you will need to experiment to find the best exposure time for your equipment. We recommend starting with an ISO rating of around 400. At prime focus, start with an exposure of about 1/250 second. Experiment with different shutter speeds. When using higher magnifications, longer exposures will generally be necessary. If you are a beginner in astrophotography and need further information, there are books available that cover this subject completely. Do not be discouraged if your first attempts at solar photography are less than desired. The Sun is very difficult to photograph because of poorer
“seeing” conditions caused by unavoidable heat currents associated with daytime viewing. The highest possible resolution for any land-based telescope, regardless of location, is about 1 arc second. Ideal seeing for any location will be available less than 5% of the time. It may be some consolation to consider that your results could equal those at professional observatories, as larger apertures and location have little, if any, advantage. During bad seeing conditions, it may help to “stop down” apertures over 5" with an off-axis mask.