We stand behind our products and services. If for any reason, you are not completely satisfied with your purchase from Orion Telescopes & Binoculars, just return the item(s) in new condition within 30 days after delivery for a prompt refund, less shipping and handling charges. No restocking charges, no hassles!
During the holiday we extend our guarantee of satisfaction return period. Effective November 12th, orders purchased as holiday gifts may be returned until January 24th. The person receiving an Orion gift will have time to assure it's just what they want.
All items must be in new (mint) condition. Returned items cannot show evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided.
Boxed software which has been opened cannot be returned except for an exact exchange to replace defective software.
We suggest that merchandise be securely packaged and insured for the full retail value, as Orion is not responsible for lost or damaged packages. Return shipping costs are the responsibility of the customer. If your purchase was made from the Orion print catalog or website, we can locate your proof of purchase with your name and billing address. However, if your purchase was made from one of our retail stores your receipt may be required. Instructions and a return form are printed on the back of the shipping invoice.
Returns should be sent to:
Orion Telescopes & Binoculars
89 Hangar Way
Watsonville, CA 95076
Orion product purchased from a dealer or from an Orion retail store would need to be returned to the location of the original purchase and are subject to the return policies of that location.
We can make this easy with pre-paid UPS return labels. Print your return label from home, take your return box / boxes to any UPS location, and return your order to us without the hassle of paying return costs in advance. We'll deduct return shipping from your refund.
Return shipping costs will be calculated as $7.95 per-order plus any per-item charges published in our catalog and on our website (if applicable) for larger / heavier items.
Visit our returns web page for a pre-paid UPS return label:
For an exchange — fastest delivery is available if you place a new order right away at this website. If you would like the value of your return less original shipping & handling charges and prepaid return charges to be applied to your exchange — you can do that, too. Please complete our return/exchange form and include it with your return.