Orion Customer Service

The Orion family of brands stand for high quality, excellent value, and an unswerving commitment to customer care and service. We've been selling direct since 1975 through our mail-order catalog and, since 1997, our web sites. Unlike web-only storefronts, or department stores that sell optics only seasonally, we're specialists in telescopes and binoculars — it's what we do year-round. We have a highly trained sales and support staff who are knowledgeable about our products and willing and able to help you make an informed buying decision, and even assist you after the sale. We're experienced, knowledgeable and, perhaps uncharacteristically in this day and age, available to serve you person-to-person. You can talk to us!

If you need help for the US or Canada, call Customer Service at 800-447-1001 International customers may reach us at 1-831-763-7000. You may also email us at any time.

Order Status
Check on your orders at any time, 24/7.

Privacy & Security
Your privacy and security are important to us.

Contact Orion
We're here for you before and after your purchase. Contact us today.

Ordering And Payment
Learn all the details about placing an order with Orion.

International Ordering
We ship to selected international destinations through this website. Learn more details here.

Our Guarantee
Learn about our 100% satisfaction guarantee.

Returns & Exchanges
Need to return or exchange a product? Click here to learn how.

Shipping & Delivery
Detailed information and FAQs about shipping and delivery of Orion orders.

Warranty
We stand by our products! Click here for more warranty information.

Parts Policy
If you have questions about parts for units purchased in the secondary market (not original purchaser), here you will find a detailed explanation of our parts policy.

Why Buy From Orion
Discover why Orion should always be your first choice for astronomy gear.

Current Offers
Explore our current deals and promotions. Shop Orion and save!

Store Information
Get directions, hours, and contact information for our retail stores.

Dealer Locator
Orion has an extensive network of respected telescope dealers. If you would rather order from your local astronomy dealer, please refer to the list below to find the nearest dealer in your country.

Wholesale Sales
Interested in becoming an Orion Dealer? Click here to learn more.