Holiday Ordering Hours
How and when can I place my order?
|Online:||24 hours a day, 7 days a week at www.telescope.com|
|Phone:||Customer service hours at (800) 447-1001 — Mon-Fri 8am to 5pm Pacific Time. Closed Thanksgiving, Christmas and New Year's Day.|
|Watsonville Store:||At 89 Hangar Way, Watsonville, CA 95076 during Holiday Watsonville Store Hours — Mon-Sat 9am to 4pm Pacific Time Closed Thanksgiving, Christmas and New Year's Day.|
We have a highly trained sales and support staff who are knowledgeable about our products and happy to help you make an informed buying decision, and even assist you after the sale. We're experienced, knowledgeable and, perhaps uncharacteristically in this day and age, available to serve you person-to-person.
Parcel shipments to APO/FPO addresses require 30-45 days depending on the destination. The last day to ship smaller packages that may be shipped First Class or Priority Mail for delivery by 12/23/23 is noon ET on 12/9/23.
Receive In-Stock Products By Christmas *
Standard delivery orders for in-stock Orion brand items and binoculars placed by noon Eastern Time on 12/18/23 will reach destinations in the 48 US States in time for Christmas. P.O. boxes are excluded. Note: APO addresses, factory seconds, clearance items, and 8" telescopes and larger do not qualify for this timeline.
3-Day Delivery for in-stock items placed by noon Eastern Time on 12/19/23 will reach destinations in the 48 US States in time for Christmas. P.O. boxes are excluded.
Two-Day Delivery for in-stock items placed by noon Eastern Time on 12/20/23 will reach destinations in the 48 US States in time for Christmas. P.O. boxes are excluded. Destinations in Puerto Rico, Alaska and Hawaii may require additional time for delivery.
Next Day Delivery
Next Day Delivery orders for in-stock items placed by noon Eastern Time on 12/21/23 will reach most destinations in the 48 US states in time for Christmas. Destinations in Puerto Rico, Alaska and Hawaii may require additional time for delivery.
The last day to place orders with Standard Delivery to reach most destinations in Canada by Christmas is noon ET on 12/13/23. The last day for 2nd Day Delivery to Canada is noon ET on 12/19/23. The last day for Next Day Delivery to Canada is noon ET on 12/20/23. Note: Extended delivery areas in Canada may take up to 15 business days for delivery. Orders to Canada are required to ship complete. Backordered status of any product on the order may affect delivery by 12/22/23.
Please Note: Not all products are available to ship to all destinations or via all shipping methods. Please review the Shipping Information tab on individual product pages for product-specific shipping restrictions.
The ship completion option is preset on all orders. If your order is shipping within the 50 US states, you can uncheck the "Ship Complete" checkbox and receive partial shipments as items become available. Orders shipping to Canada must ship complete. We apologize in advance for any inconvenience.
* Holiday cut-off dates are not guaranteed if shipments are delayed due to payment issues, including orders where the billing address information does not match the information on file with your credit card issuer or orders where the shipping address is different than the billing address and the difference cannot be verified with the cardholder. Weather conditions may prevent delivery within stated shipping timeframes.
Free Shipping on orders of Orion- and/or Tele Vue-brand Products Totaling $75 or More
Order $75 or more of Orion- and/or Tele Vue-brand products and your order will qualify for free standard shipping. Your qualifying order must total at least $75 before taxes or other charges.
Orders shipping to Canada which total US $75 or more of Orion-brand products will receive a $9.95 shipping discount on their order.
Free Per-Order Shipping on Orders of Select Products from Other Brands
Select non-Orion-brand products also qualify for free standard per-order shipping. Look for the "Free Shipping" icons on product images on our category and search results pages and "Free Standard Shipping" on our product pages to identify these products.
$5 Flat-Rate Shipping on Orders of All Brands of Binoculars, Monoculars, and/or Spotting Scopes Totaling Less than US $75
Orders of any binoculars, monoculars or spotting scopes we carry totaling less than US $75 will qualify for $5 flat-rate shipping. Note: This flat-rate offer of $5 shipping on binocular, monocular and spotting-scope orders totaling less than $75 is not valid for phone orders.
Products in our Clearance Center and factory seconds do not qualify for shipping offers. Shipping offers are available only in the contiguous 48 states (or Canada as noted above). Shipping offers do not apply to expedited shipping charges. Per-item shipping charges may apply to some products. This charge varies based on the shipping method. Flat-Rate Per-Order Shipping on Binoculars and Monoculars offer is not valid for phone orders.
We collect sales tax on merchandise and shipping and handling charges to orders delivered to addresses in a growing number of states.
For orders shipped to states where we don't charge sales tax, be advised that sales or use tax may be required for direct payment to states. For more information you may consult the delivery state's sales tax web site.
NOTE: Many of our products may be shipped in boxes that reveal their contents. Please keep this in mind when making your shipping arrangements.
During the holiday we extend our satisfaction of guarantee return period. Orders purchased as holiday gifts may be returned until January 31st (received back by Orion by this date). The person receiving an Orion gift will have time to ensure it's just what they want.
You may specify that your order is a gift in Checkout and include a holiday gift message with your order. You may also ask us to not include prices on the packing slip (we're sorry, due to customs regulations, this feature is not available for orders shipping to Canada or international destinations).