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Holiday Shipping & Information

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Orion Holiday Information

Holiday Ordering Hours

How and when can I place my order?

Online: 24 hours a day, 7 days a week at www.telescope.com
Phone: During holiday customer service hours at (800) 447-1001
Cupertino Store: 10555 S. DeAnza Blvd, Cupertino, CA 95014
Watsonville Store: 89 Hangar Way, Watsonville, CA 95076

Holiday Customer Service Hours

We have a highly trained sales and support staff who are knowledgeable about our products and willing and able to help you make an informed buying decision, and even assist you after the sale. We're experienced, knowledgeable and, perhaps uncharacteristically in this day and age, available to serve you person-to-person. And, during the holiday season, we have extended our service hours to include Sunday and additional time on Saturday.

November 1 -
November 21
Monday through Friday 6:00 AM - 6:00 PM Pacific Time
Saturday 8:00 AM - 5:00 PM Pacific Time

Closed November 22nd for the Thanksgiving Holiday
November 23 -
December 22
Monday through Friday 6:00 AM - 6:00 PM Pacific Time
Saturday 8:00 AM - 5:00 PM Pacific Time
Sunday 9:00 AM - 3:00 PM Pacific Time
December 23 -
January 1
Monday through Friday 6:00 AM - 6:00 PM Pacific Time
Saturday 8:00 AM - 5:00 PM Pacific Time

Open December 24th 6:00 AM - 3:00 PM Pacific Time
Closed December 25th for the Christmas Holiday
Open December 31st 6:00 AM - 3:00 PM Pacific Time
Closed January 1st for the New Year's Holiday

Holiday Cupertino Store Hours (Pacific Standard Time)

November 1 -
November 30
Monday through Saturday 10:00 AM - 5:30 PM
Sunday 12:00 PM - 5:00 PM

Closed November 22nd for the Thanksgiving Holiday
December 1 -
December 23
10:00 AM - 6:00 PM everyday except Thursday
Thursday 10:00 AM - 7:00 PM
December 24 Monday 10:00 AM - 3:00 PM
December 25 Closed December 25th for the Christmas Holiday
December 26 -
December 30
Monday - Saturday 10:00 AM - 5:30 PM
December 31 Monday 10:00 AM - 3:00 PM
January 1 Closed January 1st for the New Year's Holiday
January 2 10:00 AM - 5:30 PM

Holiday Watsonville Store Hours (Pacific Standard Time)

November 1 -
November 25
Monday through Saturday 9:00 AM - 5:00 PM
Closed Sundays

Closed November 22nd for the Thanksgiving Holiday
November 26 -
December 23
Monday through Saturday 9:00 AM - 5:00 PM
Sunday 9:00 AM - 3:00 PM
December 24 Monday 9:00 AM - 3:00 PM
December 25 Closed December 25th for the Christmas Holiday
December 26 -
December 30
Monday - Saturday 9:00 AM - 5:00 PM
December 31 Monday 9:00 AM - 3:00 PM
January 1 Closed January 1st for the New Year's Holiday
January 2 9:00 AM - 5:00 PM

Holiday Shipping Schedule & Cut-Off Dates

US Shipping Schedule

Receive Orion In-Stock Brand Items and Binoculars By Christmas *

  1. 1. Order in-stock Orion Brand Items and Binoculars by 1pm Eastern Time on 12/18/18
  2. 2. Pick Standard Delivery
  3. 3. Receive Your Order In Time For Christmas

Standard delivery orders for in-stock Orion brand items and binoculars placed by 1pm Eastern Time on 12/18/18 will reach destinations in the 48 US States in time for Christmas. P.O. boxes are excluded. Delivery dates are not guaranteed for factory seconds, clearance items, Dobsonian telescopes 8 inches or greater, and Build-A-Scope telescopes.

Receive Non-Orion Brand and Non-Binocular Items By Christmas *

  1. 1. Order Non-Orion Brand and Non-Binocular Items by 1pm Eastern Time on 12/14/18
  2. 2. Pick Standard Delivery
  3. 3. Receive Your Order In Time For Christmas

Standard delivery orders for in-stock non-Orion brand and non-binocular items (or for a combination of in-stock non-Orion brand, non-binocular items and Orion brand items) placed by 1pm Eastern Time on 12/14/18 will reach destinations in the 48 U.S. States in time for Christmas. P.O. boxes are excluded.

3-Day Delivery *
3-Day Delivery for in-stock items placed by 1pm Eastern Time on 12/18/18 will reach destinations in the 48 US States in time for Christmas. P.O. boxes are excluded. 3-Day Holiday delivery is not available for Build-A-Scope telescopes.

Two-Day Delivery *
Two-Day Delivery for in-stock items placed by 1pm Eastern Time on 12/20/18 will reach destinations in the 48 US States in time for Christmas. P.O. boxes are excluded. Destinations in Puerto Rico, Alaska and Hawaii may require additional time for delivery. Two-Day Holiday delivery is not available for Build-A-Scope telescopes.

Note: Two-Day Delivery orders shipped 12/19 will require an extra transit day and will be delivered on 12/24.

Next Day Delivery *
Next Day Delivery orders for in-stock items placed by 1pm Eastern Time on 12/21/18 will reach most destinations in the 48 US states. Destinations in Puerto Rico, Alaska and Hawaii may require additional time for delivery. Next Day Holiday delivery is not available for Build-A-Scope telescopes.

APO/FPO Shipping Schedule *
Parcel shipments to APO/FPO addresses require 30-45 days depending on the destination. The last day to ship smaller packages that may be shipped First Class or Priority Mail for delivery by 12/24/18 is 1pm ET on 12/4/18.

Canada Shipping Schedule

The last day to place orders with Standard Delivery to reach most destinations in Canada by Christmas is 1pm ET on 12/12/18. The last day for 2nd Day Delivery to Canada is 1pm ET on 12/18/18. The last day for Next Day Delivery to Canada is 1pm ET on 12/19/18. Note: Extended delivery areas in Canada may take up to 15 business days for delivery. Orders to Canada are required to ship complete. Backordered status of any product on the order may affect delivery by 12/24/18.

The map below will give you information about shipping timeframes for specific regions in Canada:

Shipping Timeframes for Specific Regions in Canada

Holiday Shipping Promotions

Free Shipping on Orders of Orion-, Meade-, Tele Vue-, and/or Explore Scientific-Brand Products Totaling $75 or More
Order $75 or more of Orion-, Meade-, Tele Vue and/or Explore Scientific-brand products and your order will qualify for free standard shipping. Your qualifying order must total at least $75 before taxes or other charges.

For orders shipping to Canada which total US $75 or more of Orion-brand products will receive a $9.95 shipping discount on their order.

Free Per-Order Shipping on Orders of Select Products from Other Brands
Select non-Orion-brand products also qualify for free standard per-order shipping. Look for the "Free Shipping" icons on product images on our category pages and "Free Standard Shipping" on our product pages to identify these products.

$5 Flat-Rate Shipping on Orders of All Brands of Binoculars, Monoculars, and/or Spotting Scopes Totaling Less than US $75
Orders of any binoculars, monoculars or spotting scopes we carry totaling less than US $75 will qualify for $5 flat-rate shipping. Note: This flat-rate offer of $5 shipping on binocular, monocular and spotting-scope orders totaling less than $75 is not valid for phone orders.

Products in our Clearance Center and factory seconds do not qualify for shipping offers. Shipping offers are available only in the contiguous 48 states. Shipping offers do not apply to expedited shipping charges. Per-item shipping charges may apply to some products. This charge varies based on the shipping method. Flat-Rate Per-Order Shipping on Binoculars and Monoculars offer is not valid for phone orders.

Sales Tax Details
We collect sales tax on merchandise and shipping and handling charges to orders delivered to addresses in these states:

  • California
  • Colorado
  • Hawaii
  • Illinois
  • Indiana
  • Kentucky
  • Maine
  • Michigan
  • Minnesota
  • Nevada
  • New Jersey
  • North Carolina
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Vermont
  • Washington
  • Wisconsin

Sales or use tax may be required for direct payment to states for orders shipped to other states as well. For more information, we recommend that you consult the delivery state's sales tax web site.

Product Packaging
NOTE: Many of our products may be shipped in boxes that reveal their contents. Please keep this in mind when making your shipping arrangements.

Holiday Return Policy

During the holiday we extend our satisfaction of guarantee return period. Effective November 1st orders purchased as holiday gifts may be returned until January 15th (received back by Orion by this date). The person receiving an Orion gift will have time to ensure it's just what they want.

Holiday Checkout Features

You may specify that your order is a gift in Checkout and include a holiday gift message with your order. You may also ask us to not include prices on the packing slip (we're sorry, due to customs regulations, this feature is not available for orders shipping to Canada or international destinations).

* Holiday cut-off dates are not guaranteed if shipments are delayed due to payment issues, including orders where the billing address information does not match the information on file with your credit card issuer or orders where the shipping address is different than the billing address and the difference cannot be verified with the cardholder. Weather conditions may prevent delivery within stated shipping timeframes.

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