Employment Opportunities

Entry-Level Positions Available
This is an ideal position for an individual seeking part-time employment within the Monterey Bay area.

Primary Responsibilities
This position provides the basic aspects of sales and customer service.

Responsibilities include:

• Answering customer calls, email and live chat requests/questions.
• Assisting customers with product selection, processing orders online, data entry, and assuring that customer issues are resolved.
• Providing customers with basic order history, billing, and shipping information.

Minimum Qualifications

Qualified applicant should have:

• Strong written/verbal communication and problem-solving skills required
• Previous retail sales/customer service experience preferred
• Ability to accurately enter data into the computer system

This role will engage in daily website content entry and maintenance processes for our fast-paced, high-volume business-to-consumer ecommerce business. This includes using our proprietary order management system, our website ecommerce/content management platform, and third-party ecommerce platforms to enter and maintain website content. It further includes managing multiple email blasts per week, testing various aspects of website and email presentations, and executing other miscellaneous website maintenance functions for our multiple ecommerce websites and Amazon marketplace sites. Finally, this role acts as backup support for various other functions in our internet marketing department (implementation of promotions, social media maintenance, affiliate newsletter management, etc.)

Please note: although strong HTML and CSS are required skills (for content entry and email blast production), this is not primarily a web design or web development job. The majority of website production is performed by entering and maintaining HTML and CSS content into user interfaces to our databases.

Primary Responsibilities:

Content Production and Maintenance

• Perform regular updates to home pages and various landing pages on our ecommerce websites.
• Manage customer and company generated assets (images, videos and articles), including logging and organizing submissions, adding content to community section of websites, and associating products to content.
• Test website presentation and content options through basic A/B testing.
• Effectively troubleshoot website content problems.

Email Marketing

• Enhance basic html files to add products and content, implement tracking codes, and ensure consistent presentation in various email clients.
• Use our proprietary email blast systems to maintain our email list, create customer segmentations, and send multiple email blasts per week.
• Develop triggered html emails and maintain scheduling and variable parameters in our integrated order management system.
• Test email subject line, presentation and content options through basic A/B testing.

Web Project Management Support
Assist with other web projects as required, including:

• Entering product information (product image and video details, keywords, meta information, product ids, etc.) into our integrated order management system, our ecommerce/content management platform, and third-party ecommerce platforms.
• Use our ecommerce/content management platform and third-party ecommerce platforms to develop and implement various promotions (free gifts, free shipping, discounts, etc.)

Critical Skills/Expertise:

• First and foremost, this position requires an ability to thrive in and embrace a fast-paced, high-volume business which presents frequent new challenges.
• Desire to learn and implement principles of ecommerce and emarketing.
• Excellent knowledge of basic internet skills (email, web surfing, search engine use, etc.).
• Strong HTML and CSS skills (hand coding) required. Knowledge of both CSS and table-based layout required.
• Experience creating HTML email blasts strongly preferred.
• Experience with coding for responsive design is a plus.
• Some exposure to javascript and jQuery is a plus.
• Some copywriting experience is a plus.
• Self-starter, able to work with minimal supervision, able to "multi-task" effectively.
• Detail-oriented.
• Intermediate to Advanced Excel skills including the ability to input data and construct effective formulas to extract and analyze data.
• Keen quantitative and analytic skills.
• Strong Microsoft Word skills.
• Strong written and verbal communications skills.
• Knowledge of technical aspects of web design and organization helpful.
• Knowledge of database structure and capabilities and website system architectures helpful.
• Experience with Open Commerce Platform (OCP) or similar website management system preferred.
• Experience with custom order management software helpful but not required.
• Experience with Google Analytics or similar website analytics service helpful but not required.
• Familiarity with Audacity helpful but not required.
• Familiarity with Scene7 image and video management helpful but not required.
• Working knowledge of Orion Telescopes & Binoculars products helpful but not required.

Job Standards:

• Communicate clearly, pleasantly and effectively, both verbally and in writing.
• Work effectively with co-workers in all departments of the company.
• Accurate, thorough and timely data entry.
• Ability to prioritize work tasks.
• Effectively learn and apply training material.
• Strong project management skills.
• Ability to define and continuously refine / streamline production processes, including creating and clearly documenting process steps.
• Minimum 2+ years in support of a fast-paced, high volume business to consumer ecommerce business.
• Minimum 3+ years web administration experience (or equivalent).