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Orion Customer Service

The Orion family of brands stand for high quality, excellent value, and an unswerving commitment to customer care and service. We've been selling direct since 1975 through our mail-order catalog and, since 1997, our web sites. Unlike web-only storefronts, or department stores that sell optics only seasonally, we're specialists in telescopes and binoculars — it's what we do year-round. We have a highly trained sales and support staff who are knowledgeable about our products and willing and able to help you make an informed buying decision, and even assist you after the sale. We're experienced, knowledgeable and, perhaps uncharacteristically in this day and age, available to serve you person-to-person. You can talk to us!

To Contact Us By Phone

US and Canadian Customers
If you need help for the US or Canada, call Customer Service at 800-447-1001

UK Customers
Customers in the UK may reach us at 0-800-041-8146.

French Customers
For customers in France, our toll-free number is 0800-915443.

German Customers
From Germany we may be reached at 0800-183-0404.

Other International Customers
Other International customers may reach us at 1-831-763-7000.

To Contact Us Via Email

Use these email addresses to contact us for support-related inquiries:

For order inquiries: orders@telescope.com
For technical support: support@telescope.com

To Contact Us Via Chat

You may chat with a customer service representative during the hours referenced above.