Ordering & Payment
Methods of Payment
We accept Visa, MasterCard, American Express, Discover Card, and PayPal for online purchases. Personal checks in USD may be used for orders that are mailed to us for delivery in the US or Canada. We're sorry we do not accept COD orders. Other country-specific credit cards may be available for international orders placed on www.telescope.com as available from Zonos/iGlobal stores.
Only credit cards issued in the US or Canada will be accepted as payment for orders shipping to the US or Canada on www.telescope.com.
Billing Address and Delays in Shipping
We will verify the name and billing address on your order matches the name and address on the credit card account you've provided for payment of your order. If they do not match, your order will be delayed so that we may contact you in an effort to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address.
You will receive an e-mail confirmation of your order when your order is placed and another confirmation when it is shipped (including the tracking number).
PO Box address for shipping
Many orders can be shipped through the US Postal Service to a US PO Box address. However, some of our larger and heavier items cannot be mailed to a PO Box. If you've provided a PO Box address and we are unable to accommodate your request, we will notify you by phone or e-mail.
We're sorry, we do not ship to Canadian post office boxes.
We are certainly happy to ship products to APO/FPO addresses. There are package size restrictions for APO/FPO addresses. If your order cannot be accommodated based on its size and destination, we will inform you by email. In our experience, larger packages shipping to APO/FPO addresses can take 6-8 weeks for delivery.
Backorders and expected shipping dates
When an item is out of stock we provide a date that is our best estimate of the date we expect to ship the product to you. While this is usually accurate, unexpected delays can happen. If there is a delay in shipping a backordered product we will notify you by mail.
We work very hard to ensure that we have the right products in-stock when you order from Orion Telescopes & Binoculars. Occasionally, demand may run higher than we forecast, a supplier may be late in shipping product to us, or there may be another reason that causes us to be out-of-stock. We apologize in advance if this should happen. Each product has an expected ship date posted on the web site. If the product says "In Stock", then we expect to ship the item by the next business day. If the product is out-of-stock, we will post an expected ship date. Backorders typically ship within 30 days. Sale prices are limited to stock on hand. Sale products are limited to two units per customer. Supplies may be limited.
Product Specifications & Prices
Product prices, product specifications, and shipping rates are based upon manufacturer and freight company information. Orion Telescopes & Binoculars reserves the right to change prices and/or shipping rates at any time. Despite our best efforts, on rare occasion, items on our web site may be mispriced due to an inadvertent error. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Frequently Asked Order Questions
I placed an order, but I want to change or cancel it.
Call us at 800-447-1001. Because we ship same-day for orders shipping tot he US when they are placed by 1:00 pm ET, there's a chance your order may have already gone out. We'll do our best to intercept your order and make the requested changes. If we are unable to intercept an item that has already shipped, return shipping costs will be the responsibility of the customer.
Do you have a printable order form?
Yes. Click here to load and print a US order form which can be mailed or faxed. Residents of Maryland, Ohio, and Rhode Island who wish to take advantage of our layaway program should click here to view or download a special order form (Adobe Reader required for both forms).
What is PayPal?
PayPal is a fast, safe way to pay online. The service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing.
Do you have a layaway or installment plan for payment?
Yes! We offer layaway for orders shipping to the US and Canada. See our layaway page for more information on our layaway plan.
Orion also offers installment billing on a limited basis for orders of Orion brand products between US $350 and US $5,000 before taxes or other charges. You make one payment at the time your orders ships and two additional payments at 30-day intervals. The first payment is due at the time of your order shipment and will be for 1/3 of the merchandise and sales tax/import fees sub-total, plus the full shipping and handling charge. Your credit card will then be charged again in 30 days for 1/3 of the merchandise and sales tax/import fees sub-total, and once again in another 30 days. Please note: You will not see your Installment Billing payment schedule reflected in your shopping cart, but once your order has been processed, your order confirmation email will specify the amounts of subsequent payments and the exact dates on which your card will be charged.
Our installment billing offer is valid only on credit card orders. Sorry, no debit cards. Your credit card will be authorized for the full order amount to verify creditworthiness and ability to pay.
Upon shipment of your order, your credit card will be charged three monthly installment payments. Applicable shipping and handling charges will be added to the first installment payment. Note: Orders shipping to destinations in a growing number of states will also be charged state sales tax. If credit card authorization is declined at any time, the Installment Billing Offer is rescinded.
Installment Billing offer is not valid on orders in process or previous purchases. Please note that Build-A-Scope telescopes, non-Orion brand products, Gift Certificates, E-Certificates, and Clearance Center items do not qualify for our Installment Billing program, and all products on your order must qualify for your order to be eligible for the Installment Billing program.
If your order qualifies for installment billing, the option will be available for selection in the payment section of checkout.
Note: If a sale price adjustment is processed for an installment billing order, the credit will be applied to the remaining balance due for the order.
If an item I ordered is not in stock, when will my credit card be charged for it?
Orders shipping in the US and Canada will be charged as items on the order are shipped. Orders shipping internationally are charged in advance of shipping. When using PayPal the full amount of the order is charged at the time the order is placed.
Do you charge sales tax?
We collect sales tax on merchandise and shipping and handling charges to orders delivered to addresses in a growing number of states.
For orders shipped to states where we don't charge sales tax, be advised that sales or use tax may be required for direct payment to states. For more information you may consult the delivery state's sales tax web site.
I am shipping my order to Canada. Will you pay duties, taxes, and import feeds on my order?
Yes, we pre-pay all duties, taxes and import fees on your order so you will not have to pay these charges upon delivery. Import fees are calculated separately from shipping and handling charges.
What are shipping and handling charges for delivery to US Territories and destinations outside the 50 US States, Puerto Rico, and Canada?
Click here for details about international shipping.
If the expected shipping date on the web site has changed, does that mean an order I've already placed will be delayed?
The expected shipping date that we provide on the web site for a backordered product applies only to an order that is placed today. If an item is out of stock, we provide the date that we expect to ship the product. We confirm the expected shipping date when we send e-mail order confirmations. If that date changes, we send a notification by mail. When we receive a product in-stock that has been on backorder, we always ship first to customers who have waited the longest. An order placed for a product today may be shipped later than an order placed last week.
To check on the status of a backordered product from the US or Candaa, you may call our Customer Service Department at 800-447-1001 . Customers in the UK may reach us at 0-800-041-8146, from France our toll-free number is 0800-915443, from Germany we may be reached at 0800-183-0404. Other International customers may reach us at 1-831-763-7000. Or e-mail us at email@example.com.
Can you tell me when an item will become available on your clearance center?
No. As items are returned from customers and refurbished, they are automatically updated to the clearance center. They are usually unique items where we only have one or two in-stock and they sell quickly. They are always offered on a first-come, first-served basis. Other times, clearance center products may be inventory that is an older-style of a product that has been upgraded.
I want to order a gift for someone else? Can I have it shipped directly to them?
Yes — just specify their name and address as the shipping address on your order in checkout. You will have the opportunity to add a gift message and to specify that prices not be included on the packing slip (Please note: we're sorry, price suppression is not available for shipments to Canada).
I want to have all items in my order included in one shipment (rather than shipped as they become available). Is this possible?
Yes — just direct us to wait until the entire order is in-stock before shipping under Additional Shipping Options in checkout (Please note: all orders shipping to Canada and other international destinations will be sent in one shipment. We apologize for any inconvenience).