Returns & Exchanges
Orion's standard return policy below applies to all products sold on telescope.com with the exception of Meade- and Coronado-branded items. For policies and procedures regarding return of your Meade or Coronado product purchased from telescope.com, please click here.
We stand behind our products and services. If for any reason, you are not completely satisfied with your purchase from Orion Telescopes & Binoculars, just return the item(s) in new condition within 30 days after delivery for a prompt refund, less shipping and handling charges. No restocking charges, no hassles!
All items must be in new (mint) condition. Returned items cannot show evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided.
Software that has been opened cannot be returned and is not eligible for exchange. Please contact the software vendor for Technical Support if there are issues with the download or installation of the product.
We suggest that merchandise be securely packaged and insured for the full retail value, as Orion is not responsible for lost or damaged packages. Return shipping costs are the responsibility of the customer. If your purchase was made from the Orion print catalog or website, we can locate your proof of purchase with your name and billing address. However, if your purchase was made from one of our retail stores your receipt may be required. Instructions and a return form are printed on the back of the shipping invoice.
For US Customers
From the 50 US States
Returns should be sent to:
Orion Telescopes & Binoculars
89 Hangar Way
Watsonville, CA 95076
Orion product purchased from a dealer or from an Orion retail store would need to be returned to the location of the original purchase and are subject to the return policies of that location.
We can make this easy with pre-paid UPS return labels. Print your return label from home, take your return box / boxes to any UPS location, and return your order to us without the hassle of paying return costs in advance. We'll deduct return shipping from your refund.
Return shipping costs will be calculated as $9.95 per-order plus any per-item charges published in our catalog and on our website (if applicable) for larger / heavier items.
Visit our returns web page for a pre-paid UPS return label:
For an exchange — fastest delivery is available if you place a new order right away at this website. If you would like the value of your return less original shipping & handling charges and prepaid return charges to be applied to your exchange — you can do that, too. Please complete our return/exchange form and include it with your return.
For International Orders and Orders from US Territories
Returns are accepted within 30 days of purchase. Return shipping costs including duties and taxes are the responsibility of the customer. RMAs are required for international returns; Our International Customer Service Representatives will work with you to provide return labels and import documentation.
When a return is processed will the price I paid in my local currency, be the price I am refunded?
Yes, the price refunded will be the price paid for products; there are no currency conversion at the price the return is processed. Shipping, duties and taxes are not refundable. Return shipping costs will be deducted from any refund due when processing the return. Flat rate return shipping costs are not available from destinations outside the USA. Returns without RMA s will not be accepted. Any return expenses incurred by the sender will not be reimbursed.
Please contact Orion Customer Service at 831-763-7000 for return authorization and instructions.
For Canadian Customers
A return authorization (RMA) is required. You may request an RMA by calling or emailing our Customer Service Department. You may call Customer Service at 800-447-1001 You may also chat with a customer service representative during those hours or contact us via email at any time.
Please provide your name, address, telephone number, and email address; a list of the items that you would like to return; and the reason for your return. Your original order number would be helpful if available.
We will review your return request and email you pre-paid return labels, clearance documentation and return instructions.
The following are the charges in USD to use a pre-paid return label from Canada. This amount will be deducted from your refund.
|Newfoundland and Labrador||$57.95|
|Prince Edward Island||$57.95|
We cannot refund your original shipping charges.
Returned merchandise will be credited to your credit card.
Please follow all instructions provided with return labels. If product is returned without an RMA it will not be accepted. If pre-paid return labels and provided clearance documentation are not used, any return costs including import fees will not be accepted or reimbursed by Orion.
Optronic Technologies, Inc. doing business as Orion Telescopes & Binoculars is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Orion Telescopes & Binoculars, I hereby authorize United Parcel Service Canada Ltd., an approved customs broker on CREDITS, to act as my agent, and to transact business with the CBSA, to obtain release of my merchandise, account for duties and taxes, to return merchandise to Orion Telescopes & Binoculars, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to United Parcel Service Canada Ltd., and that I will obtain the refund directly from Orion Telescopes & Binoculars. Further, I also authorize United Parcel Service Canada Ltd. to forward any refund issued by the CBSA in my name to Orion Telescopes & Binoculars so that they can be reimbursed.