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Product Support

At Orion we’re proud to be here for you after you’ve made your purchase to provide on-going support. Our Orion Product Support includes online availability of instruction manuals, how-to videos, helpful articles, product specifications, software and firmware downloads, Live Chat and free telephone technical support.

The easiest way to find product support content is to enter the product item number or name in the Orion Resource Center Search field. All content specific to that product will be returned including a product specific support page.

If you are unable to find the instruction manual or addendum you need for your older Orion product by using our community search feature or browsing through our main product support categories, try finding the sku or name of your product on this list.

Orion Monster Parallelogram Binocular Mount & Tripod
PRODUCT DEFECT NOTICE

We have received notifications of the Orion Monster Parallelogram Binocular Mount & Tripod # 05738, failing in the field in a manner that could cause serious damage to the binoculars mounted. If the binoculars fell from the mount, there is a potential for injury.

We are currently reviewing the product design, materials and manufacturing process for the product. In the meantime, however, we ask that you immediately discontinue the use of the product.

At this time, we are asking customers to return this product for a repair or full-refund of the purchase price including shipping & handling paid.

We regret any inconvenience or disappointment this may cause. We strive to provide the amateur astronomer with quality observing gear at affordable prices; we regret that we have fallen short with regard to this product.

To receive shipping boxes and a pre-paid return shipping label, please contact us. We're available Monday - Friday 6am to 6pm and Saturday 8am - 1pm at 800-676-1343 or you can email us at recallcoordinator@telescope.com.

Need Help?
Call Customer Service at 800-676-1343 You may also chat with a customer service representative during those hours or contact us at any time. Orders may be placed 24 hours a day, 7 days a week at 800-447-1001.

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