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Employment Opportunities

To Apply

Resume and inquiries to our Human resources department are invited by Email, FAX, or Mail.

Corporate Office

Mailing Address:
Human Resources Department
89 Hangar Way
Watsonville, CA 95076

E-mail: hr@telescope.com
Fax: 831-763-7027

Orion Telescopes & Binoculars is continually growing, and we're always on the lookout for qualified applicants to join our team! As the leading direct-to-consumer brand of outdoor optics, Orion is an exciting place to work. Our headquarters are located in beautiful Santa Cruz County on the Central California coast, just 20 miles south of Silicon Valley and 75 miles south of San Francisco. Orion employees enjoy a comfortable, stimulating working environment. The atmosphere is cooperative, team-oriented, and casual yet professional. Orion offers a competitive compensation & benefits package.

Current Opportunities

Customer Service Representative 2 / Dealer Support
Retail Store Sales Associate
Technical Service Representative 1

CUSTOMER SERVICE REPRESENTATIVE 2 / DEALER SUPPORT
Part-Time Or Full-Time

Location: Watsonville (Santa Cruz Area)

Orion is looking for a person to provide sales and customer service support using good sales technique, communication and problem solving skills as expected for an individual with one-year of experience in this role.

Primary Responsibilities:

  • Answer multiple incoming telephone lines, email and live chat for sales, information, and operator functions
  • Directly enter consumer orders onto computer system
  • Enter mail orders into the system after accounting has processed the payment
  • Provide basic information regarding a customer order history including, but not limited to:
    • When an order shipped
    • Return inquiries
    • Return authorizations
    • How it was shipped
    • If there are any credits (A/R's)
  • Assist customers in selecting merchandise
  • Use computer to access information about customers, products and shipping information
  • Place tracers with UPS and Fed Ex
  • Assure customer concerns are addressed directly or referred to the appropriate personnel for resolution
  • Provide customer accommodation in conjunction with department policies and procedures
  • Respond to customer e-mail, chat requests and other correspondence as needed
  • Communicate with customers about order payment and billing issues
  • Enter in and work with information on the Payment Hold Report
  • Follow-up with Problem Order Forms
  • Process backorder notifications and order cancellation report
  • Authorizing replacement shipments to Dealers and dealer's customers under the Orion's warranty program
  • Processing replacement orders for damaged in transit, non-receipt or mis-shipments for dealer orders
  • Entering RMAs for product that we expect to have returned from dealers
  • Entering Return Pending journals so that Tech Services has the needed information to process a dealer return
  • Coordinate with Accounting re: Open A/Rs that are being held pending returns; making calls to dealers to receive the returned product back that has not been received in the expected timeframe
  • Monitoring RMAs that do not have an associated return for 0.00 sales transactions (no Open A/R) to assure that the inventory has been returned; making follow-up calls as required to received product back from dealers
  • Process wholesale shipping batches for replacement orders
  • Perform within department standards to meet CSR 2/ Dealer Support goals

Critical Skills/Expertise:

  • At least 1 year as a CSR I or equivalent experience in sales and service within other retail/ecommerce organizations
  • Expertise in the performance job functions of a CSR 2/Dealer Support
  • Communicate verbally in a clear, pleasant tone and manner
  • Complete all departmental forms accurately and neatly
  • Accurately enter data into the computer system
  • Learn and apply training materials in an effective manner
  • Communicate effectively with co-workers, supervisors, managers
  • Participate in department technical trainings and star parties
  • Communicate via email and live chat in a professional manner and efficient manner
  • Apply problem-solving skills to generate solutions for internal and external customers

RETAIL STORE SALES ASSOCIATE
Part-Time

Location: Cupertino, CA (10555 S. De Anza Blvd.)

The individual in this position will provide product information, sales, and excellent customer service to customers regarding telescopes, binoculars, science products, and accessories. Qualified applicants will have at least one year experience in retail sales, have strong communication skills, be familiar with use of computer, and must have excellent customer service skills.

Primary Responsibilities:

  • Be knowledgeable about the product line
  • Enter sales directly into the system
  • Cash Handling
    • Understand the use of the ZON system for credit card sales
  • Returns
    • Know what can and cannot be taken back under the returns policy
    • Entry of the return into the system
    • Full understanding of "credit" or "refund"
  • Assist customer with questions on use of their equipment
  • Be helpful and courteous to customers
  • General housekeeping and upkeep of the store

Qualified applicant should have experience/skills in the following areas:

  • One year experience in retail sales
  • Use of computer
  • Must be tactful and discreet and have the ability to communicate effectively with customers and management

Position requires weekend work hours.

TECHNICAL SERVICE REPRESENTATIVE 1
Part-time Position

Location: Watsonville (Santa Cruz Area)

The Technical Service Representative's role is to assist customers and CSRs with technical information and support on Orion products and other products that Orion sells. To provide technical training for all Customer Service Department staff members.

Primary Responsibilities:

  • Assist customers, within established guidelines to resolve issues and answer questions related to purchased items. This includes, but is not limited to, providing support in resolving warranty and non-warranty product issues, sending replacement parts, product assembly and usage, software installation and support of camera or other component drivers and software. Offer advanced pre-sales support for customers considering a purchase or comparing Orion with other brands and product lines. Requires a cursory knowledge of competing brands.
  • Develop and conduct technical meetings and training sessions to enhance the Department's technical knowledge. This includes nighttime training sessions demonstrating the use and features of various products in real-world observing conditions. Also develop and conduct training sessions for weekly Department meetings.
  • Identify and properly communicate product issues such as, but not limited to, customer concerns related to instruction manuals, catalog and web copy discrepancies or other product issues to other departments.
  • Provide continuous department product training for all CSRs.
  • Enter and maintain journals related to customer concerns and corrective action. Keep customer journals current and up to date, resolving journal entries within designated time frame.
  • Stay current with the latest developments in the astronomy field and related products.
  • Answer phones, support emails and respond to chats within designated time frames.
  • Perform within Department standards to meet TSR I goals.
  • Submit tech notes for the Orion website for common Customer technical issues.
  • PC literacy — Should have a working knowledge of current Windows operating systems and be familiar with hardware settings and driver installation/troubleshooting. Need to be able to operate and describe Orion's software and be able to understand and explain software and hardware install and uninstall processes.
  • In-depth product knowledge — Must be able to understand and describe the individual component parts of Orion product. Includes, but not limited to describing out of the box assembly and troubleshooting.
  • Hands-on observational astronomy experience

Minimum Qualifications

  • Communicate verbally in a clear, pleasant tone and manner
  • Ability to read and write English
  • Complete all departmental forms accurately and neatly
  • Accurately enter data into the computer system
  • Learn and apply training materials in an effective manner
  • Communicate effectively with co-workers, supervisors, managers, and customers
  • Clearly document and resolve customer contacts in the journal system
  • Communicate clearly, efficiently and professionally via e-mails, journals, and order memos
  • Accurately identify replacement parts to resolve warranty related issues
  • Multi-line Phone System
  • Telephone Headset
  • Windows based PC (MAC experience a plus)
  • Computer Printers
  • Fax Machine

* Part-Time staff receive Vacation/PTO/Holiday pay and 401K plan