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Human Resources Department
89 Hangar Way
Watsonville, CA 95076
Orion Telescopes & Binoculars is continually growing, and we're always on the lookout for qualified applicants to join our team! As the leading direct-to-consumer brand of outdoor optics, Orion is an exciting place to work. Our headquarters are located in beautiful Santa Cruz County on the Central California coast, just 20 miles south of Silicon Valley and 75 miles south of San Francisco. Orion employees enjoy a comfortable, stimulating working environment. The atmosphere is cooperative, team-oriented, and casual yet professional. Orion offers a competitive compensation & benefits package.
CUSTOMER SERVICE REPRESENTATIVE I
Part-Time: 15 - 25 hours per week
This position provides the basic aspects of sales and customer service.
Qualified applicant should have:
PRODUCT DEVELOPMENT & PROJECT MANAGER (PDPM) 3
The PDPM will champion the development and launch of new product projects for Orion. The staff member will be responsible for a project from conception thru development and launch/shipment in a timely manner. They will program manage and conduct product development activities, expedite the product through the vendors manufacturing cycle, explain the product advantages to non-technical staff and provide documentation and training in the use and operation of the product. Will provide ongoing tier three support for the product.
The employee will serve as the lead engineering and/or project/program lead for core product development projects. Responsible for overseeing the requirements development, specification, design, scheduling, and engineering development as appropriate, using in-house resources as well as outside vendors and services. Perform prototype and sample evaluations, diagnose technical problems, conduct bench and field tests and create written reports and recommendations.
The staff member will provide guidance for the in-house assembly and inspection of Orion products. As well as oversee technical editing of product instructions. May supervise other Product Development staff.
Provide product marketing expertise and supervision to the organization as required for the technical products under their area of responsibility, including new product planning (MRD, BRD and PRD creation), cost benefit analysis, vendor analysis & management, total Product Lifecycle Management planning and implementation of products he/she develops and/or is assigned.
Required Knowledge of Equipment:
TECHNICAL SERVICES REPRESENTATIVE 1
To assist customers and CSRs with technical information and support on Orion products and other products that Orion sells. To provide technical training for all Customer Service Department staff members.
* Part-Time staff receive Vacation/PTO/Holiday pay and 401K plan