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Employment Opportunities

To Apply

Resume and inquiries to our Human resources department are invited by Email, FAX, or Mail.

Corporate Office

Mailing Address:
Human Resources Department
89 Hangar Way
Watsonville, CA 95076

E-mail: hr@telescope.com
Fax: 831-763-7027

Orion Telescopes & Binoculars is continually growing, and we're always on the lookout for qualified applicants to join our team! As the leading direct-to-consumer brand of outdoor optics, Orion is an exciting place to work. Our headquarters are located in beautiful Santa Cruz County on the Central California coast, just 20 miles south of Silicon Valley and 75 miles south of San Francisco. Orion employees enjoy a comfortable, stimulating working environment. The atmosphere is cooperative, team-oriented, and casual yet professional. Orion offers a competitive compensation & benefits package.

Current Opportunities

Customer Service Representative 1 | Product Development & Project Manager (PDPM) 3 | Technical Service Representative 1

CUSTOMER SERVICE REPRESENTATIVE I
3 Positions

Part-Time: 15 - 25 hours per week

Location: Watsonville

This position provides the basic aspects of sales and customer service.

Primary Responsibilities:

  • Answering customer calls, email and live chat requests/questions.
  • Assisting customers with product selection, processing orders on-line, data entry and assuring that customer issues are resolved.
  • Providing customers with basic order history, billing, and shipping information.

Minimum Qualifications:

Qualified applicant should have:

  • Strong written/verbal communication and problem solving skills required.
  • Previous retail sales/customer service experience, preferred.
  • Ability to accurately enter data into the computer system.

PRODUCT DEVELOPMENT & PROJECT MANAGER (PDPM) 3
Full-Time

Location: Watsonville

The PDPM will champion the development and launch of new product projects for Orion. The staff member will be responsible for a project from conception thru development and launch/shipment in a timely manner. They will program manage and conduct product development activities, expedite the product through the vendors manufacturing cycle, explain the product advantages to non-technical staff and provide documentation and training in the use and operation of the product. Will provide ongoing tier three support for the product.

The employee will serve as the lead engineering and/or project/program lead for core product development projects. Responsible for overseeing the requirements development, specification, design, scheduling, and engineering development as appropriate, using in-house resources as well as outside vendors and services. Perform prototype and sample evaluations, diagnose technical problems, conduct bench and field tests and create written reports and recommendations.

The staff member will provide guidance for the in-house assembly and inspection of Orion products. As well as oversee technical editing of product instructions. May supervise other Product Development staff.

Provide product marketing expertise and supervision to the organization as required for the technical products under their area of responsibility, including new product planning (MRD, BRD and PRD creation), cost benefit analysis, vendor analysis & management, total Product Lifecycle Management planning and implementation of products he/she develops and/or is assigned.

Primary Responsibilities:

  1. Product Development:
    • a. Perform necessary engineering efforts such as optical, mechanical, electrical or software development on assigned projects consistent with areas of technical expertise.
    • b. Own key pieces of the Orion product roadmap, including concept justifications and annual financial forecasts per sku. Review and receive buy-in at least quarterly with senior management.
    • c. Spearhead product design and development based on merchandising goals for new product (including software and/or hardware engineering and assuming project/program management responsibility).
    • d. Provide specifications, product descriptions and other documentation, build engineering prototypes or make design modifications to existing products as directed.
    • e. Research and source outside suppliers of needed parts and services, also engineering and manufacturing firms.
    • f. Work with in-house or outside designers and engineers, negotiate contracts, timelines, and fees, and provide all necessary support documentation. Evaluate finished work.
    • g. Initiate engineering changes to existing products as needed, create engineering change notices.
    • h. Takes initiative to expedite vendor acceptance and timely manufacture of assigned products.
  2. Product/Sample Evaluation:
    • a. Provide optical lab testing, lab and field-testing of products or product samples and create written reports of the findings.
    • b. Provide guidance to Technical Services on testing methods and on needs for specific inspection and testing for certain products.
  3. Product Problem Solving:
    • a. Diagnose product problems and determine appropriate solutions. Provide necessary documentation and correspondence with vendors on technical issues.
  4. Inspection and Repair:
    • a. Provide inspection of incoming Orion products, as required, or instruct DC staff on inspection criteria and procedures.
    • b. Provide guidance to Technical Services on product repairs.
  5. Assembly:
    • a. Provide guidance for others to assemble Orion-manufactured products.
    • b. Document assembly procedures and assist in maintaining product logs and documentation.
  6. Other:
    • a. Monitor products for quality and reliability issues.
    • b. Contribute new product concepts and seek to differentiate Orion with proprietary IP.
    • c. Oversee scheduling, writing, and technical editing of product instructions.

Critical Skills/Expertise:

  • Deep knowledge of consumer optical products (should be a hobbyist).
  • Knowledge and experience in astronomical imaging (image acquisition, image processing software expertise).
  • Experience in consumer product/consumer electronics manufacturing, product engineering and/or optical instrumentation
  • Experience in Project/Program Management and Product Management (Product requirements, planning, go-to-market analysis and planning, positioning, segmentation, etc).
  • Strong project management bias - the ability to take leadership of a project from concept through to shipment and successful marketing.
  • Ability to analyze and understand engineering product drawings.

Minimum Qualifications:

  • 4+ years Product Engineering, Management or Development experience working in a technical capacity with telescopes and binoculars.
  • Education and/or work experience in one or more of the following specialties and tools:
    • Mechanical Engineering & Industrial Design (AutoCAD, SolidWorks, etc.);
    • Optical Engineering/ Optical Manufacturing and Testing (CODE 5, Zemax, ATMOS, OSLO, APEX, etc.);
    • Electrical Engineering EDA Tools (Mentor Graphics, etc.);
    • Software Development (C, C++, Java);
    • Materials Science & Manufacturing Engineering;
  • Machine and Process Automation.
  • Advanced understanding of optics.
  • Ability to perform telescope and/or binocular collimation and repair.
  • Ability to perform lab/field testing on optical parts and assemblies.
  • Machine shop experience desirable.
  • Knowledge and ability to work with computer, small tools and equipment.
  • Knowledge of Microsoft Office (especially Word, Project and Excel).
  • Ability to write/develop instructional materials.
  • Experience in Project Management - the ability to champion a new product effort and successfully launch a new product in a timely manner.
  • Inbound and outbound product marketing expertise.

Required Knowledge of Equipment:

  • Assorted hand and machine tools.
  • Personal computer and/or engineering work station.
  • Basic engineering drawing software programs.
  • Electronically controlled equatorial mount.
  • Digital imaging equipment (CCD cameras, autoguiders, imaging related software programs).

Job Location:

  • Corporate Offices: 89 Hangar Way, Watsonville, CA 95076, and
  • Remote astronomical observing locations (for field work), which may include working in conditions of extreme cold, high elevation (low oxygen) and limited amenities.
  • National and International Travel may be required up to 10% of the time.

TECHNICAL SERVICES REPRESENTATIVE 1
Full-Time

Location: Watsonville

To assist customers and CSRs with technical information and support on Orion products and other products that Orion sells. To provide technical training for all Customer Service Department staff members.

Primary Responsibilities:

  • Assist customers, within established guidelines to resolve issues and answer questions related to purchased items. This includes, but is not limited to, providing support in resolving warranty and non-warranty product issues, sending replacement parts, product assembly and usage, software installation and support of camera or other component drivers and software. Offer advanced pre-sales support for customers considering a purchase or comparing Orion with other brands and product lines. Requires a cursory knowledge of competing brands
  • Develop and conduct technical meetings and training sessions to enhance the Department's technical knowledge. This includes nighttime training sessions demonstrating the use and features of various products in real-world observing conditions. Also develop and conduct training sessions for weekly Department meetings
  • Identify and properly communicate product issues such as, but not limited to, customer concerns related to instruction manuals, catalog and web copy discrepancies or other product issues to other departments
  • Provide continuous department product training for all CSRs
  • Enter and maintain journals related to customer concerns and corrective action. Keep customer journals current and up to date, resolving journal entries within designated time frame
  • Stay current with the latest developments in the astronomy field and related products
  • Answer phones, support emails and respond to chats within designated time frames
  • Perform within Department standards to meet TSR I goals
  • Submit tech notes for the Orion web-site for common Customer technical issues
  • PC literacy - Should have a working knowledge of current Windows operating systems and be familiar with hardware settings and driver installation/troubleshooting. Need to be able to operate and describe Orion's software and be able to understand and explain software and hardware install and uninstall processes
  • In-depth product knowledge - Must be able to understand and describe the individual component parts of Orion product. Includes, but not limited to describing out of the box assembly and troubleshooting
  • Hands-on observational astronomy experience

Minimum Qualifications:

  • Communicate verbally in a clear, pleasant tone and manner
  • Ability to read and write English
  • Complete all departmental forms accurately and neatly
  • Accurately enter data into the computer system
  • Learn and apply training materials in an effective manner
  • Communicate effectively with co-workers, supervisors, managers, and customers
  • Clearly document and resolve customer contacts in the journal system
  • Communicate clearly, efficiently and professionally via e-mails, journals, and order memos
  • Accurately identify replacement parts to resolve warranty related issues
  • Multi-line Phone System
  • Telephone Headset
  • Windows based PC (MAC experience a plus)
  • Computer Printers
  • Fax Machine

* Part-Time staff receive Vacation/PTO/Holiday pay and 401K plan