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Employment Opportunities

To Apply

Resume and inquiries to our Human resources department are invited by Email, FAX, or Mail.

Corporate Office

Mailing Address:
Human Resources Department
89 Hangar Way
Watsonville, CA 95076

E-mail: hr@telescope.com

Orion Telescopes & Binoculars is continually growing, and we're always on the lookout for qualified applicants to join our team! As the leading direct-to-consumer brand of outdoor optics, Orion is an exciting place to work. Our headquarters are located in beautiful Santa Cruz County on the Central California coast, just 20 miles south of Silicon Valley and 75 miles south of San Francisco. Orion employees enjoy a comfortable, stimulating working environment. The atmosphere is cooperative, team-oriented, and casual yet professional. Orion offers a competitive compensation & benefits package.

Current Opportunities

Videographer - Consultant | Dealer Support Representative 1 | Customer Service Representative | Online Marketing Coordinator and Web Developer | Customer Service Department Lead

Videographer - Consultant
Part-time (5-10 hours per week of consulting)

Location: Watsonville

Job Objective:
Orion's marketing and graphics teams are seeking a consultant that is a skilled, self-motivated person to assist with video projects. This is an ideal role for a film student seeking to gain hands-on skills while completing their studies.

Primary Responsibilities:

  • Produce informative technical set-up, how to use and sales videos. Includes writing scripts, filming, editing, managing assets, and uploading to the content management system.
  • Availability to travel and transport gear to Orion store in Cupertino for video shoots, as needed.

Required Qualifications:

  • Knowledge of basic internet skills (email, web surfing, search engine use, etc.)
  • Knowledge of video production and related technology (camera, editing software - Final Cut Express/Pro) with strong desire to advance these skills further
  • Some exposure to the following is a plus (although not required): Adobe CS (Photoshop, Illustrator), Scene 7
  • Strong written and verbal communications skills. Communicate clearly, pleasantly and effectively, both verbally and in writing
  • Work effectively with co-workers in all departments of the company. Coordinate work with other team members, take direction and ask for assistance when needed
  • Self-starter, able to work with minimal supervision
  • Comfortable managing multiple projects and deadlines simultaneously; able to "multi-task" effectively
  • Ability to prioritize work tasks, work under pressure and meet deadlines
  • Ability to work efficiently and effectively in a busy production environment, work with attention to detail and produce error-free work
  • Excellent attention to detail and organization skills
  • Effectively learn and apply training material. Ask questions when information is needed

Dealer Support Representative 1
Part-time (15-20 hours/week)

Location: Watsonville

Job Objective:
We are looking for a part-time Dealer Support Representative 1 to work within our Wholesale Sales department. The role of this position is to provide the Domestic & International dealers and wholesale staff a full range of administrative, shipping logistics and sales support.

Primary Responsibilities:

  • Process (batch) wholesale/dealer orders (via telephone, fax, email, or potentially internet). Assist Partners with product selections and actively recommend additional products
  • Complete and resolve wholesale service/support issues (RMA, shipping, replacement parts, etc.) promptly and accurately
  • Take and process (batch) Amazon Wholesale orders via Capella and Amazon Vendor Central
    • Determine allocation between Amazon, Direct and Wholesale
    • Check for Sku ASIN and Pricing accuracy
    • Prepare and communicate results of daily Amazon totals
  • Create and Maintain Standard Operating Procedures (SOP) for various Wholesale tasks
  • Provide fast, efficient, and accurate wholesale administrative support for all matters pertaining to existing accounts, potential accounts (as directed), and other department matters that may be assigned from time to time
    • Manage and communicate Scene7 Dealer Asset portal
  • Preparation and submittal eBay file exchange daily responses; end of week eBay reverse lookup to identify discrepancies
  • Manage wholesale/dealer/eBay/Buy.com product allocation
  • Place follow up telephone calls/ emails to domestic and international accounts thanking them for their orders and advising them of ship dates, tracking numbers, and backorder information
  • Provide administrative support such as correspondence, ship quote, package preparation, mailing, ship batch preparation, and other functions that may be requested by department management and sales personnel
  • Maintain accurate and current wholesale records in Capella (internal database system)
  • Expedite new dealer applications and follow up wholesale set up
  • Perform other support and administrative tasks that may be assigned by department management

Required Qualifications:

  • Result-driven
  • Self-directed
  • Takes ownership to resolve issues
  • Proven ability to multi-task effectively
  • Proven intermediate level competence in computer applications and database (ex. Capella/ERP system, MS Outlook, MS Excel, MS Word, etc.)
  • Existing product knowledge and/or aptitude and interest in quickly learning about the Orion product lines
  • A high level of enthusiasm for Orion products and the Orion wholesale programs
  • Understanding of retail store concepts and operations
  • Maintain and express a positive, sales growth oriented attitude
  • High attention-to-detail
  • Proven ability to prioritize responsibilities to meet departmental and corporate objectives
  • Positive customer service attitude
  • Strong written and oral communication skills
  • Proven ability to multi-task effectively
  • Standard Microsoft Word Processing
  • Operation of standard office equipment

CUSTOMER SERVICE REPRESENTATIVE I
Part-time positions (15 - 25 hours/week including weekends)

Location: Watsonville

Primary Responsibilities: This position provides the basic aspects of sales and customer service.

Responsibilities include:

  • Answering customer calls, email and live chat requests/questions.
  • Assisting customers with product selection, processing orders on-line, data entry and assuring that customer issues are resolved.
  • Providing customers with basic order history, billing, and shipping information.

Minimum Qualifications:
Qualified applicant should have:

  • Strong written/verbal communication and problem solving skills required.
  • Previous retail sales/customer service experience, preferred.
  • Ability to accurately enter data into the computer system.

ONLINE MARKETING COORDINATOR AND WEB DEVELOPER
Part-time positions (20 - 25 hours/week)

Location: Watsonville

Support eMarketing team in a variety of functions utilizing technical, creative, operational and marketing skills. Specific areas of responsibility include web development and web content creation/management; web graphics design; user experience, website and promotion testing; and support of social media monitoring and engagement.

Primary Responsibilities: This position provides the basic aspects of sales and customer service.

Key tasks and responsibilities will include:

Web Development

  • Based upon input from Creative/Web Design team, create, edit and maintain landing pages using a variety of software applications, techniques and development tools. Develop user interface features or special effects when needed. Requires solid knowledge of web activities, internet techniques, tools, HTML and CSS with some exposure to more advanced coding, such as jquery, DHTML, HTML5, java. Develops code using HTML, Visual Basic or other web-based programming languages.
  • Provide basic technical support and maintenance of company's web sites.
  • Coordinate with web content developers and graphics designers to ensure that needs are technically feasible.
  • Provide technical site maintenance and advice on issues related to animation, search engine techniques, link integrity, navigation, browsers, graphics, and other technical web developments.

Web Content Management:

  • Update website content including banners, graphics, copy and layout
  • Manage customer and company generated assets (images, videos and articles), including logging and organizing submissions and uploading content to our website
  • Create and enter meta data for SEO purposes

Web Graphics Design:

  • Provide input into web page design to determine new page layouts. Requires familiarity with common Web Site/Page layout and graphics design/presentation tools and applications, such as Illustrator, Flash, Scene7, PowerPoint, etc.
  • Produce design and layout of standard Web Site pages to meet defined marketing requirements. Implement web graphics design requirements to meet defined visual look, feel and appeal.
  • Basic graphics creation, such as thumbnail images, to support customer and company generated assets posted online.

User experience, website and promotion testing:

  • Using content management system (Site Manager), implement targeted experiences and promotions as designed and specified by Director of eMarketing or Creative Director.
  • Using Site Manager and/or third party tools, such as Visual Website Optimizer, implement A/B tests to test landing page environments. This includes building the unique landing pages, properly coding pages for tracking purposes, and assisting in measurement/analysis of test results.
  • Coordinate with external online testing consultant re: test specifications, timelines, set-up.
  • Provide input during test development process to determine what is and is not feasible to implement and estimates on time to implement.
  • Assist in conducting quarterly user testing using third party provider, such as usertesting.com. This could involve initiating request for test, reviewing video voiceovers to synthesize findings, or implementing recommended changes.

Web project management support:

  • Assist with other web project management as required, most importantly for website upgrade projects. This assistance includes but is not limited to:
    • Creation of new user experiences in Site Manager.
    • Creation of new landing pages, HTML to update existing landing pages and HTML email templates.
    • Association of products with current assets (images, videos and articles) and inputting meta data.
    • Data organization and entry.

Technical Job Requirements:

  • Basic knowledge of Microsoft office suite, particularly excel and word.
  • Knowledge of basic internet skills (email, web surfing, search engine use, etc.).
  • Knowledge of technical aspects of web design and organization. Comfort/familiarity with creating design layouts.
  • Good HTML, CSS, graphic design and video production skills with strong desire to advance these skills further. This includes experience with hand-coding. Some exposure to scripting and more advanced coding. jQuery is a plus.
  • Preferred/plus to have experience with at least one of the following tools: Adobe CS Photoshop, InDesign, Quark Express O.K., Illustrator, Scene 7

Success in this role also requires:

  • Bachelor's degree or equivalent experience with an emphasis on web design, web development or digital marketing.
  • Minimum 2 years experience, including one year of experience in ecommerce environment.
  • Strong written and verbal communications skills.
  • Self-starter, able to work with minimal supervision, able to "multi-task" effectively.
  • Excellent attention to detail and organization skills.
  • Some exposure to ecommerce business including understanding of basic objectives/metrics and key programs used to drive performance.
  • Basic understanding of SEO guidelines and best practices.

CUSTOMER SERVICE DEPARTMENT LEAD
Full-Time Position

Location: Watsonville

Job Objective:

Provide a contact person for customers requesting assistance beyond that provided by a Customer Service Representative, and a resource person for Customer Service Representatives that answers questions and provides support related to sales and post sales service.

Essential Job Functions:

  • Assure that the job responsibilities of Customer Service Representatives are assigned and processed within service level timeframes.
  • Suggest changes in policies, procedures & working conditions to increase efficiency, quality and customer service.
  • Incorporate new developments in policies & procedures and ensure that they are implemented and sustained within the department.
  • Resolve customer issues concerns and work with CSR's to develop their customer satisfaction skills.
  • Assist customers with more advanced product selections and work with CSR's to develop their sales and product recommendation skills.
  • Resolve accounting issues as they relate to our customers - declines, charge-backs, etc.
  • Provide overflow phone support.
  • Review work processed by Customer Service Representatives to assure quality and accuracy of work, compliance with department procedures and policies and application of judgment appropriately.
  • Monitor telephone calls.
  • Train Customer Service Representatives on procedures, products, systems and performance, providing feedback in a constructive and positive manner.
  • Provide feedback and reports to supervisor regarding customer Service Representative's job performance and progress toward goals.
  • Lead department training sessions related to customer satisfaction.
  • Assist Tech Service staff with customer follow-ups and help provide information and/or suggestions on how to handle returned orders/items sent in for warranty repair that may be outside of standard policy.

Minimum Qualifications:

  • 3 years on the job - or related experiences
  • Strong Inter-personal and Communication Skills
  • PC knowledge, including word processing and spreadsheets
  • Communicate verbally in a clear, professional tone at all times.
  • Complete all departmental forms accurately and neatly.
  • Accurately enter data into the computer system.
  • Communicate effectively with co-workers, supervisors and managers.

* Part-Time staff receive Vacation/PTO/Holiday pay and 401K plan