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Employment Opportunities

To Apply

Resume and inquiries to our Human resources department are invited by Email, FAX, or Mail.

Corporate Office

Mailing Address:
Human Resources Department
89 Hangar Way
Watsonville, CA 95076

E-mail: hr@telescope.com
Fax: 831-763-7027

Orion Telescopes & Binoculars is continually growing, and we're always on the lookout for qualified applicants to join our team! As the leading direct-to-consumer brand of outdoor optics, Orion is an exciting place to work. Our headquarters are located in beautiful Santa Cruz County on the Central California coast, just 20 miles south of Silicon Valley and 75 miles south of San Francisco. Orion employees enjoy a comfortable, stimulating working environment. The atmosphere is cooperative, team-oriented, and casual yet professional. Orion offers a competitive compensation & benefits package.

Current Opportunities

Dealer Support Representative 1
Customer Service Representative 1
Systems Administrator 2

DEALER SUPPORT REPRESENTATIVE I
Part-time Position (20 hours/week)

Location: Watsonville (Santa Cruz Area)

Orion Telescopes and Binoculars is seeking an energetic and detail oriented individual to join our Wholesale Sales department. We have been selling telescopes and related accessories for 40 years via our websites, catalogs and through a worldwide network of retail merchants. We are seeking candidates who have a positive attitude, like working with people and doing so in a challenging, collaborative and rewarding work environment. Having experience, or an interest in amateur astronomy or science is a plus but is not required.

Objective:
To provide domestic and international wholesale dealers and wholesale department personnel a full range of administrative and sales support.

Primary Responsibilities:
This position provides the basic aspects of sales and customer service. Responsibilities include:

  • Support Wholesale sales team in meeting or exceeding sales objectives and budgets
  • Support Wholesale sales team to identify and pursue sales growth opportunities within existing and potential partner accounts, regions and markets
  • Directly assist wholesale dealer accounts by booking and processing orders, making product selections, and actively recommending new or additional products
  • Prepare shipping cost quotes for domestic delivery and international export
  • Conduct follow up communication to domestic and international partners to provide shipping status, post-delivery quality assurance, backorder details and related support
  • Complete and resolve wholesale service/support issues (RMA, shipping, replacement parts, etc.) promptly and accurately
  • Provide prompt, accurate and efficient administrative support to all external partners and internal coworkers
  • Assist in managing and executing wholesale communications related to price updates, new product introductions, promotions and other dealer news
  • Embrace and support company standard operating procedures and culture to ensure reliable and efficient operations
  • Report market information acquired through contact with existing and potential wholesale customers
  • Assist in preparation of reports (using Microsoft Office, Excel, etc.) related to dealer sales performance, inventory, pro-forma invoices, export documentation, promotional results and other management reporting
  • Maintain accurate and current records in company order processing system
  • Assist with dealer invoicing, credit, and collection as needed and as assigned by department management
  • Assist department manager with special projects as assigned

Minimum Qualifications
Qualified applicant should have:

  • Proven ability to deliver results and meet deadlines
  • Ability to work on a self-directed basis
  • High attention to detail
  • Strong written and oral communication skills
  • Positive service-oriented attitude with enthusiasm for company
  • Must be able to demonstrate intermediate-level competence in computer applications and database (e.g., MS Excel, MS Word, MS Outlook, ERP / order processing, etc.)
  • Existing product knowledge and/or aptitude and interest in quickly learning about the Orion product lines
  • Understanding of retail store concepts and operations
  • Must be fluent in English, other languages desirable but not required

CUSTOMER SERVICE REPRESENTATIVE I
Part-time Positions (15-25 hours/week, including weekends)

Location: Watsonville (Santa Cruz Area)

Primary Responsibilities:
This position provides the basic aspects of sales and customer service. Responsibilities include:

  • Answering customer calls, email and live chat requests/questions
  • Assisting customers with product selection, processing orders on-line, data entry and assuring that customer issues are resolved
  • Providing customers with basic order history, billing, and shipping information

Minimum Qualifications
Qualified applicant should have:

  • Strong written/verbal communication and problem solving skills required
  • Previous retail sales/customer service experience, preferred
  • Ability to accurately enter data into the computer system

SYSTEMS ADMINISTRATOR 2
Full-time Position

Location: Watsonville (Santa Cruz Area)

Orion is looking for an experienced Systems Administrator that will support Orion employees with the tools and technical infrastructure that they depend on to do their jobs. This position is the primary contact for all technical support issues including workstation set-up, updates, and troubleshooting, printer maintenance, user account administration, e-mail, support for applications, and various other user tools. In addition, this position is responsible for network support including Microsoft Server, Linux servers, and SCO Unix operation systems, scripting for automation, and implementation of data back-up procedures.

Primary Responsibilities:

  • Courteous and proficient technical support to internal customers
  • Prioritize and resolve issues in a timely manner
  • Documentation and tracking of support issues
  • Maintenance and support of daily IS functions that include daily network backups, user additions, deletions, and changes., application of patches, and updates to all network equipment in a manner consistent with compliance requirements firewall maintenance, web filter maintenance, anti-virus maintenance.
  • Performs file maintenance on servers in drive space usage and optimization.
  • Configure, set-up, and install and maintain all hardware/software for employees and Satellite locations to ensure proper working condition.
  • Resolve computer hardware/software problems and troubleshoot including Macs, PCs and servers.
  • Perform some system-level database maintenance.
  • Assist in developing and documenting standard company operating procedures to include: set-up, troubleshooting, and user training that ensures proper working condition of computer hardware/software.
  • Troubleshoot problems on network equipment as required
  • Research IT purchases, provide quotes and purchase recommendations to supervisor.

Qualified applicant should have:
Associate's degree in Computer Science, Computer Engineering or a closely related field; or a minimum of one (2) year of experience in a computer operations environment which must have included PC hardware and software support and administration; or an equivalent combination of education and experience which would provide the required knowledge and abilities.

Additional requirements:

  • SCO UNIX required
  • P.C., Mac, Windows 2000, 7 and 8, MS Server Operating Systems, RedHat Linux required. Active Directory and MAS 90 experience preferred.
  • Standard computer hardware and peripherals
  • Common applications software including MS Office
  • Printer Networking and Maintenance
  • Network Copy Machine/Printer
  • Nortel BCM telephone/IP telephony experience preferred.

* Part-Time staff receive Vacation/PTO/Holiday pay and 401K plan