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Employment Opportunities

To Apply

Resume and inquiries to our Human resources department are invited by Email, FAX, or Mail.

Corporate Office

Mailing Address:
Human Resources Department
89 Hangar Way
Watsonville, CA 95076

E-mail: hr@telescope.com
Fax: 831-763-7027

Orion Telescopes & Binoculars is continually growing, and we're always on the lookout for qualified applicants to join our team! As the leading direct-to-consumer brand of outdoor optics, Orion is an exciting place to work. Our headquarters are located in beautiful Santa Cruz County on the Central California coast, just 20 miles south of Silicon Valley and 75 miles south of San Francisco. Orion employees enjoy a comfortable, stimulating working environment. The atmosphere is cooperative, team-oriented, and casual yet professional. Orion offers a competitive compensation & benefits package.

Current Opportunities

Accounts Receivable & Credit Specialist
Accounts Receivable Clerk (Fraud Specialist)
Online Content & Email Coordinator

ACCOUNTS RECEIVABLE & CREDIT SPECIALIST
Full-time Position

Location: Watsonville (Santa Cruz Area)

This position will assist the Accounting Manager in performance of general accounting functions, including monitoring, analyzing and preventing fraud/loss activity. Provide work leadership and assist in training lower level staff members to perform numerous clerical accounts receivable tasks, AVS processes, and the recording of European inventory entry and European customer sales.

Primary Responsibilities:

Accounts Receivable Invoicing

  • Process Wholesale invoices, payments and proof-of-delivery requests
  • Work closely with the company's Operations department to track and resolve Wholesale shortage and operational invoice deductions
  • Work closely with the company's Wholesale department to timely and properly resolve open RMAs
  • Edit International Dealer orders for Shipping Charges and enter tracking numbers, weights, and dollar amounts
  • Identify and make recommendations for process improvements
  • Create and maintain relevant SOPs

Payment & Collections

  • Match invoices to payments
  • Post payments to the company's backoffice system
  • Post Wholesale pre-payments
  • Create and Apply both AR and Wholesale credits
  • Process Wholesale monthly statements
  • Monthly create and post the Wholesale AR Aging Report and provide explanations to management re status of open items
  • Monthly review Retail/Direct Cancelation Order Report and with focus on discovering why orders are being cancelled and provide recommendations and feedback to management
  • Implement Wholesale payment credit lines as requested
  • Work with AR Insurance company and submit changes as required
  • Identify and make recommendations for process improvements
  • Create and maintain relevant SOPs

International Import & Export Record Keeping

  • Accumulate Inventory Importing as well as Customer Sales transactions on a regular basis for the company's EU fiscal representative(s), including centralizing all audit-sensitive documentation
  • Keep track of International Wholesale sales by product, in order to assist with the effort of filing for Duty Drawback

Fraud/Loss Prevention & Analysis
Master the company's defined fraud prevention Standard Operating Procedures (SOP), Journal SOP, and Installment Billing/LayAway SOPs and the business processes and rules contained in the SOPs in order to minimize fraudulent orders and improve personal, department and company productivity:

  • Obtain credit card authorizations and address verifications for order processing per company policy and procedure
  • Work and resolve weekend domestic and international orders from AVS Credit Hold on Saturday and/or Sunday mornings
  • Maintain Fraud Table in Cybersource, a web-based tool
  • As scheduled, run and resolve open orders and open journals reports
  • Increase productivity in performance of daily tasks
  • Continually review current procedures company-wide to identify deficiencies related to fraud/loss prevention and recommend changes
  • Continually monitor and update documentation, SOPs, process procedures, so they are truly "living process documents"
  • Assist in the training of new hires in the Fraud department

Miscellaneous

  • Provide leadership for the administration and organization of the corporate information and tax files
  • Daily reconciliation spreadsheet maintenance of Paymentech

Critical Skills/Expertise (needed for this job specifically):

  • Ability to lead and train supporting staff
  • Ability to perform a multitude of accounting tasks consistently and accurately
  • Ability to perform thorough and accurate analytical research
  • Ability to meet and maintain deadlines
  • Ability to effectively communicate orally and in writing
  • High attention-to-detail
  • Prior experience with LexisNexis, Cybersource or related tools
  • Prior experience in fraud prevention, collections and chargeback analysis preferred
  • Pro-active problem solver with excellent follow through
  • Ability to analyze work flows for process improvements

Job Standards: (Minimum qualifications needed to perform essential job functions)

  • Ability to speak, read, and write English
  • Two to five years' experience in performing accounts receivable functions of increasing responsibility
  • Must be computer literate and proficient in spreadsheet and word-processing software

Required Knowledge of Equipment: (Machines, devices, software, tools used in job)

  • Computer, keyboard, mouse
  • MS Office including MS Outlook, Word and Excel — intermediate level
  • Ten-Key Calculator
  • Laser Printer
  • Multi-line Phone System
  • Postage Machine

Non-Essential Functions: (Marginal tasks performed by incumbent of this position)
Other tasks as assigned to accomplish the goals of the department and company.

ACCOUNTS RECEIVABLE CLERK (FRAUD SPECIALIST)
Part-time Position (20-25 hours/week, including weekends)

Location: Watsonville (Santa Cruz Area)

This position will assist in performance of general accounting functions, including monitoring, analyzing and preventing fraud/loss activity. Perform clerical accounts receivable tasks, including AVS processes, processing daily mail-orders and regular AR invoicing

Primary Responsibilities:

Fraud/Loss Prevention & Analysis
Master the company's defined fraud prevention Standard Operating Procedures (SOP), Journal SOP, and Installment Billing/LayAway SOPs and the business processes and rules contained in the SOPs in order to minimize fraudulent orders and improve personal, department and company productivity

  • Obtain credit card authorizations and address verifications for order processing per company policy and procedure.
  • Work and resolve weekend domestic and international orders from AVS Credit Hold on Saturday and/or Sunday mornings.
  • Maintain Fraud Table in Cybersource, a web-based tool.
  • As scheduled, run and resolve open orders and open journals reports
  • Increase productivity in performance of daily tasks
  • Maintain historical data of fraudulent order activity including cumulative fraud losses as a percent of net revenue, historical trends, resolved/not resolved metrics, and quantitatively track the effectiveness of specific fraud prevention processes. Publish results bi-monthly to senior management along with analysis and recommendations to prevent reoccurrence.
  • Continually review current procedures company-wide to identify deficiencies related to fraud/loss prevention and recommend changes.
  • Quarterly, sample order/sales approval activity for internal compliance with fraud/loss prevention procedures; track and report results to management.
  • Continually monitor and update documentation, SOPs, process procedures, so they are truly "living process documents"
  • Assist in the training of new hires in the Fraud department

Accounts Receivable Invoicing

  • Print, verify and mail regular AR invoices

Payment & Collections

  • Process daily mail-orders, including posting to ERP system
  • Authenticate funds for mail-order checks
  • Perform transactions on the ZON device
  • Process Installment Billing and LayAway orders
  • Maintain the Donations and In House Use log spreadsheet
  • Bi-monthly create and publish the Retail/Regular AR aging report, including status of past due accounts; follow up on past dues and work closely with the AR and Credit Specialist on coordination of Collections efforts

Refunds Processed

  • Verify validity of refund
  • Process credit card refunds
  • Process check refunds
  • File refund report
  • Daily cash balance entry of refund checks

Minimum Qualifications
Qualified applicant should have experience/skills in the following areas:

  • Two to five years' experience in performing accounts receivable functions of increasing responsibility
  • Ability to perform a multitude of accounting tasks consistently and accurately
  • Ability to perform thorough and accurate analytical research
  • Ability to effectively communicate orally and in writing
  • Ability to meet and maintain deadlines
  • High attention-to-detail
  • Prior experience with LexisNexis, Cybersource or related tools a plus
  • Prior experience in fraud prevention and chargeback analysis a plus
  • Pro-active problem solver with excellent follow through
  • Ability to analyze work flows for process improvements
  • Must be computer literate and proficient in spreadsheet and word-processing software

ONLINE CONTENT & EMAIL COORDINATOR

Location: Watsonville (Santa Cruz Area)

Orion is looking for an experienced Online Content & Email Coordinator that will engage in daily website content entry and maintenance processes for our fast-paced, high-volume business-to-consumer ecommerce business. This includes using our proprietary order management system, our website ecommerce/content management platform, and third-party ecommerce platforms to enter and maintain website content. It further includes managing multiple email blasts per week, testing various aspects of website and email presentations, and executing other miscellaneous website maintenance functions for our multiple ecommerce websites and Amazon marketplace sites. Finally, this role acts as backup support for various other functions in our internet marketing department (implementation of promotions, social media maintenance, affiliate newsletter management, etc.)

Please note: although strong HTML and CSS are required skills (for content entry and email blast production), this is not primarily a web development job. The majority of website production is performed by entering and maintaining HTML and CSS content into user interfaces to our databases.

Primary Responsibilities:

Content Production and Maintenance

  • Perform regular updates to home pages and various landing pages on our ecommerce websites.
  • Manage customer and company generated assets (images, videos and articles), including logging and organizing submissions, adding content to community section of websites, and associating products to content.
  • Test website presentation and content options through basic A/B testing.
  • Effectively troubleshoot website content problems.

Email Marketing

  • Enhance basic html files to add products and content, implement tracking codes, and ensure consistent presentation in various email clients.
  • Use our proprietary email blast systems to maintain our email list, create customer segmentations, and send multiple email blasts per week.
  • Develop triggered html emails and maintain scheduling and variable parameters in our integrated order management system.
  • Test email subject line, presentation and content options through basic A/B testing.

Web Project Management Support
Assist with other web projects as required, including:

  • Entering product information (product image and video details, keywords, meta information, product ids, etc.) into our integrated order management system, our ecommerce/content management platform, and third-party ecommerce platforms.
  • Using our ecommerce/content management platform and third-party ecommerce platforms to develop and implement various promotions (free gifts, free shipping, discounts, etc.)

Critical Skills/Expertise:

  • First and foremost, this position requires an ability to thrive in and embrace a fast-paced, high-volume business which presents frequent new challenges.
  • Desire to learn and implement principles of ecommerce and emarketing.
  • Excellent knowledge of basic internet skills (email, web surfing, search engine use, etc.).
  • Strong HTML and CSS skills (hand coding) required. Knowledge of both CSS and table-based layout required.
  • Experience creating HTML email blasts strongly preferred.
  • Experience with coding for responsive design is a plus.
  • Some exposure to javascript and jQuery is a plus.
  • Self-starter, able to work with minimal supervision, able to "multi-task" effectively.
  • Detail-oriented.
  • Intermediate to Advanced Excel skills including the ability to input data and construct effective formulas to extract and analyze data.
  • Keen quantitative and analytic skills.
  • Strong Microsoft Word skills.
  • Strong written and verbal communications skills.
  • Knowledge of technical aspects of web design and organization helpful.
  • Knowledge of database structure and capabilities and website system architectures helpful.
  • Experience with Open Commerce Platform (OCP) or similar website management system preferred.
  • Experience with custom order management software helpful but not required.
  • Experience with Google Analytics or similar website analytics service helpful but not required.
  • Familiarity with Audacity helpful but not required.
  • Familiarity with Scene7 image and video management helpful but not required.
  • Working knowledge of Orion Telescopes & Binoculars products helpful but not required.

Job Standards:

  • Communicate clearly, pleasantly and effectively, both verbally and in writing.
  • Work effectively with co-workers in all departments of the company.
  • Accurate, thorough and timely data entry.
  • Ability to prioritize work tasks.
  • Effectively learn and apply training material.
  • Strong project management skills.
  • Ability to define and continuously refine / streamline production processes, including creating and clearly documenting process steps.
  • Minimum 2+ years in support of a fast-paced, high volume business to consumer ecommerce business.
  • Minimum 3+ years web administration experience (or equivalent).

* Part-Time staff receive Vacation/PTO/Holiday pay and 401K plan