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Employment Opportunities

To Apply

Resume and inquiries to our Human resources department are invited by Email, FAX, or Mail.

Corporate Office

Mailing Address:
Human Resources Department
89 Hangar Way
Watsonville, CA 95076

E-mail: hr@telescope.com
Fax: 831-763-7027

Orion Telescopes & Binoculars is continually growing, and we're always on the lookout for qualified applicants to join our team! As the leading direct-to-consumer brand of outdoor optics, Orion is an exciting place to work. Our headquarters are located in beautiful Santa Cruz County on the Central California coast, just 20 miles south of Silicon Valley and 75 miles south of San Francisco. Orion employees enjoy a comfortable, stimulating working environment. The atmosphere is cooperative, team-oriented, and casual yet professional. Orion offers a competitive compensation & benefits package.

Current Opportunities

Assistant Website Marketing Administrator & Program Manager | Buyer 2 | Dealer Support Representative 1 | Executive, Administrative and Human Resources Services Coordinator | On-line Marketing Coordinator & Web Developer | Technical Service Representative 1 | Wholesale Sales Representative | Warehouse Assistant 1

ASSISTANT WEBSITE MARKETING ADMINISTRATOR & PROGRAM MANAGER
Part-time (20-25 hours/week)

Location: Watsonville

Orion Telescopes & Binoculars is a 38-year-old consumer product company selling branded, technical products via our website, catalog, and our company-owned store and through a wholesale network that distributes to dealers around the world.

This part-time position will support the management of domestic and international affiliate, SCE and marketplaces program(s) to include: program definition, vendor selection, program implementation planning, program launch, program refinement, and day-to-day management.

As a member of the Internet Marketing team the position will support the overall daily web site production processes including Marketing and Merchandising content generation and production to telescope.com and Amazon.com.

Primary Responsibilities:

  • Program Management
    1. Support the launch of new revenue and/or customer-facing programs as detailed by the Website Marketing Administrator & Program Manager
    2. Meet or exceed budget goals including revenue, margin, cost, and customer acquisition goals
    3. Work closely with other departments to integrate your program effectively into existing promotions, graphics, business processes, etc.
  • Internet Operations
    1. Actively manage the day-to-day program to meet program goals and/or budget. Ongoing management involves:
      1. Affiliate program: business development and relationship management to grow and cultivate affiliates; monitoring performance; updating promotional and creative information/graphics; researching new developments that would enhance or impact program such as tax law changes,
      2. SCE/Marketplace: monitor product feeds and placement; monitor bids; research new trends, growth opportunities; research and outreach to new SCEs and marketplaces; planning and implementation on new marketplaces, such as eBay and Amazon.
      3. Search engine optimization program: Prepare status reports on SEO efforts and success rates; coordinate SEO-enhancing feature development with IT & IM developers; commission freelance writers to develop SEO enhancing content.
      4. Social Media /Community development: Develop and manage editorial calendar for social media presence and SEO enhancing content coinciding with overall promotion calendar. Coordinate the work of additional employees responsible for monitoring and posting.
    2. Submit, track, and help resolve support requests to Website Development Partner and Amazon as appropriate.
    3. Provide data planning and execution support to new web initiatives.
    4. Oversee eCatalog mapping.
    5. Enter price changes, description changes and other adjustments into proprietary systems and our web platform as appropriate.
    6. Execute promotions for Telescope.com and Amazon (sale prices, free gifts, free shipping, etc.).
    7. Other miscellaneous website maintenance functions for Telescope.com and Amazon websites.

Minimum Qualifications:

  • Minimum 2 + years web administration experience (or equivalent) helpful but not required.
  • Minimum 1+ years in support of a high volume business to consumer e-commerce business.
  • Strong Excel and Word skills.
  • Knowledge of basic internet skills (email, web surfing, search engine use, etc.).
  • Knowledge of technical aspects of web design and organization helpful (but not required).
  • Strong quantitative and analytic skills.
  • Strong written and verbal communications skills.
  • Self-starter, able to work with minimal supervision, able to "multi-task" effectively.
  • Detail-oriented
  • HTML and CSS skills.
  • Knowledge of database structure and capabilities and web site system architectures.
  • Work effectively with co-workers in all departments of the company.
  • Accurate, thorough and timely data entry
  • Ability to prioritize work tasks
  • Effectively learn and apply training material
  • Strong project management skills
  • Ability to define and continuously refine / streamline production processes, including creating and clearly documenting process steps

BUYER 2
Full-Time

Location: Watsonville

Under limited supervision, the buyer processes and procures manual purchase orders, plans and schedules in-house manufactured product, prepare product transfers, plans and performs all standard purchasing activities for assigned products and/or product lines. This role is responsible for meeting strategic merchandising objectives in regards to assortment, cost, quality, and inventory objectives and on-time delivery.

Primary Responsibilities:

  • Creates requisitions and purchase orders, establish order quantities and delivery schedules based on merchandise forecast, cash-flow needs and lead times.
  • Communicates with vendors on sample acquisition, product ordering, delivery scheduling, product problems, replacement parts acquisition and return of merchandise.
  • Communicates product availability and inventory information to merchandising and Customer Service Managers.
  • Prepare volume and cost worksheets for import shipments; provide to Accounting for verification and receiving into inventory system.
  • Planning and analysis for assigned products and in-house manufactured products.
  • Participates actively in the review and implementation of improvements to processes and procedures.
  • Participates in weekly Merchandising meetings.
  • Negotiates and re-negotiates prices with vendors and researches alternate sources of supply.
  • Responsible for resolving quality issues as related to assigned products and/or product lines.
  • Tracks product sales, specifically, slow moving and surplus inventory for assigned products and/or product lines.
  • Maintains productive vendor relationships.
  • Maintains product and vendor files for assigned products and/or product lines.
  • Maintains expected dates on the computer.
  • Ensure inventory levels reflect overall Merchandising goals.
  • Resolves inventory variances for assigned domestic products and/or product lines.

Minimum Qualifications:

  • Bachelor Degree in a related field and a minimum of two years purchasing experience or equivalent.
  • Advanced knowledge of Microsoft Excel
  • Understanding of the Merchandising process.
  • Strong analytical and computer skills.
  • Skilled and willing communicator.
  • Interest in telescopes, binoculars and related consumer optics a plus.

DEALER SUPPORT REPRESENTATIVE 1
Part-Time (20 - 25 Hours/Week)

Location: Watsonville

To provide domestic and international wholesale dealers and wholesale department personnel a full range of administrative and sales support.

Primary Responsibilities:

  • Take wholesale/dealer orders (via telephone, fax, email, or potentially internet).
  • Partners with product selections and actively recommend additional products.
  • Provide fast, efficient, and accurate wholesale administrative support for all matters pertaining to existing accounts, potential accounts (as directed), and other department matters that may be assigned from time to time.
  • Place follow up telephone calls/ emails to domestic and international accounts thanking them for their orders and advising them of ship dates, tracking numbers, and backorder information.
  • Working with the Orion wholesale team sales staff, identify and pursue sales growth opportunities within each wholesale account.
  • Promptly communicate Orion special wholesale promotions and follow up with each account to answer any questions.
  • Report market information acquired through contact with existing and potential wholesale customers. Information about competitor price and product availability along with service and response levels is especially important and should be reported to department management immediately.
  • Manage wholesale/dealer product allocation
  • Provide administrative support such as correspondence, ship quote, package preparation, mailing, ship batch preparation, and other functions that may be requested by department management and sales personnel.
  • Maintain accurate and current wholesale records in Capella (internal database system)
  • Assist in the development of wholesale promotional programs and mailings.
  • Complete and resolve wholesale service/support issues (RMA, shipping, replacement parts, etc.) promptly and accurately.
  • Expedite new dealer applications and follow up wholesale set up.
  • Assist with wholesale/dealer invoicing, credit, and collection as needed and as assigned by department management.
  • Assist department manager with special projects that may arise from time to time.
  • Perform other support and administrative tasks that may be assigned by department management.

Minimum Qualifications:

  • Result-driven
  • Self-directed
  • Takes ownership to resolve issues
  • High attention-to-detail
  • Positive customer service attitude
  • Proven ability to multi-task effectively
  • Proven intermediate level competence in computer applications and database (ex. Capella/ERP system, MS Outlook, MS Excel, MS Word, etc.).
  • Existing product knowledge and/or aptitude and interest in quickly learning about the Orion product lines
  • A high level of enthusiasm for Orion products and the Orion wholesale programs.
  • Strong written and oral communication skills.
  • Understanding of retail store concepts and operations.
  • Maintain and express a positive, sales growth oriented attitude.

EXECUTIVE, ADMINISTRATION AND HUMAN RESOURCES SERVICES COORDINATOR
Full-Time

Location: Watsonville

Under minimal supervision and acting on own initiative and direction, provide moderately complex analytical, project-oriented, administrative, financial, and clerical support to relieve and assist the President, Human Resource Manager and other executives/managers as needed. Work may be of a critical or confidential nature requiring a strong working knowledge of departmental and company practices, policies, programs and product lines.

Primary Responsibilities:

  • Independently research assigned problems, determining method of research, data and information requirements as well as analysis techniques; compile and analyze data; prepare reports
  • Organizes and prioritizes information and tasks relating to Administrative/Company/Legal requirements
  • Takes ownership of recording minutes of general meetings, committee meetings, and other events as needed
  • Answers routine mail and inquiries, executes follow-up to ensure appropriate action is taken
  • Tactfully handles inquiries and transfers calls and e-mail messages to appropriate party
  • Coordinates Board of Directors meetings as requested
  • Contacts company personnel at all levels to gather information and prepare reports; may act as coordinator of departmental projects, following up on pending details, coordinating team activities, and ensuring deadlines are met
  • Manages Vacation calendar on shared drive, makes appointments and coordinates activities between departments and outside parties
  • Coordinates a variety of services/tasks to support the general well-being of the company
  • Maintains and/or creates Administrative records and filing systems
  • Maintains and updates/creates procedures for Administrative Assistant Procedures & Information Manual
  • Monitors the Sci-Fi Lending Library Checkout; continuously adds new selections to library while balancing costs
  • Participates in company Function and Safety committees
  • Helps coordinate employee functions
  • Supports Director of Human Resources in various human resources functions as needed, and specifically in the following ways:
    • Handles Company donations
    • Mails and ships correspondence and items for Management staff
    • Independently arranges and orchestrates all company business and travel plans for Orion staff as needed; researches best travels deals and makes decisions regarding best plan of action on travel plans.
    • Coordinates Employee Discount program
    • Coordinates Employee Check-Out Program and maintains intranet updates of product checked out by staff.
    • Composes, prepares, edits, and proofreads letters, reports and other correspondence
    • Independently compile and analyze data and prepare reports for financial reporting, as needed
    • Responsible for all non-product related purchasing; continually researching cost comparisons to find the best deal; negotiating contracts, and ensuring appropriate supplies are kept up
    • Develops, manages, and improves standard operating procedures that promote efficiency, cost-effectiveness, control of inventory and quality of products
    • Manage company contract library/tracking system.
    • Actively initiates and be involved in change for the purpose of continuous improvement
    • Responsible for expenses in conjunction with budget for areas of responsibility
    • Represent the best interests of the company
    • Special projects as required

Minimum Qualifications:

  • Minimum 3-5 years prior administrative support, or equivalent combination of advanced business school training and job-related experience
  • Advanced word processing skills
  • Ability to read, write, and speak English
  • Work with the highest degree of confidentiality
  • Project a professional and friendly attitude
  • Possess a tactful and discreet demeanor
  • Ability to communicate effectively at all levels inside and outside of the company
  • Type a minimum of 60 wpm
  • Experience in PC operations
  • Internet Search Expertise
  • Ability to work independently from written/verbal instructions
  • Must be detail-oriented
  • Must be able to take ownership of responsibilities

ON-LINE MARKETING COORDINATOR & WEB DEVELOPER
Part-Time (20 - 25 Hours/Week)

Location: Watsonville

Support eMarketing team in a variety of functions utilizing technical, creative, operational and marketing skills. Specific areas of responsibility include web development and web content creation/management; web graphics design; user experience, website and promotion testing; and support of social media monitoring and engagement.

Primary Responsibilities:

Web development:

  • Based upon input from Creative/Web Design team, create, edit and maintain landing pages using a variety of software applications, techniques and development tools. Develop user interface features or special effects when needed. Requires solid knowledge of web activities, internet techniques, tools, HTML and CSS with some exposure to more advanced coding, such as jquery, DHTML, HTML5, java. Develops code using HTML, Visual Basic or other web-based programming languages.
  • Provide basic technical support and maintenance of company's web sites.
  • Coordinate with web content developers and graphics designers to ensure that needs are technically feasible.
  • Provide technical site maintenance and advice on issues related to animation, search engine techniques, link integrity, navigation, browsers, graphics, and other technical web developments.

Web content management:

  • Update website content including banners, graphics, copy and layout
  • Manage customer and company generated assets (images, videos and articles), including logging and organizing submissions and uploading content to our website
  • Create and enter meta data for SEO purposes

Web graphics design:

  • Provide input into web page design to determine new page layouts. Requires familiarity with common Web Site/Page layout and graphics design/presentation tools and applications, such as Illustrator, Flash, Scene7, PowerPoint, etc.
  • Produce design and layout of standard Web Site pages to meet defined marketing requirements. Implement web graphics design requirements to meet defined visual look, feel and appeal.
  • Basic graphics creation, such as thumbnail images, to support customer and company generated assets posted online.

User experience, website and promotion testing:

  • Using content management system (Site Manager), implement targeted experiences and promotions as designed and specified by Director of eMarketing or Creative Director.
  • Using Site Manager and/or third party tools, such as Visual Website Optimizer, implement A/B tests to test landing page environments. This includes building the unique landing pages, properly coding pages for tracking purposes, and assisting in measurement/analysis of test results.
  • Coordinate with external online testing consultant re: test specifications, timelines, set-up.
  • Provide input during test development process to determine what is and is not feasible to implement and estimates on time to implement.
  • Assist in conducting quarterly user testing using third party provider, such as usertesting.com. This could involve initiating request for test, reviewing video voiceovers to synthesize findings, or implementing recommended changes.

Web project management support:

  • Assist with other web project management tasks as required, most importantly for website upgrade projects. This assistance includes but is not limited to:
  • Creation of new user experiences in Site Manager.
  • Creation of new landing pages, HTML to update existing landing pages and HTML email templates.
  • Association of products with current assets (images, videos and articles) and inputting meta data
  • Data organization and entry

Minimum Qualifications:

Qualified applicant should have:

  • Basic knowledge of Microsoft office suite, particularly excel and word.
  • Knowledge of basic internet skills (email, web surfing, search engine use, etc.).
  • Knowledge of technical aspects of web design and organization. Comfort/familiarity with creating design layouts.
  • Good HTML, CSS, graphic design and video production skills with strong desire to advance these skills further. This includes experience with hand-coding. Some exposure to scripting and more advanced coding. jQuery is a plus.
  • Preferred/plus to have experience with at least one of the following tools: Adobe CS Photoshop, InDesign, Quark Express O.K., Illustrator, Scene 7
  • Bachelor's degree or equivalent experience with an emphasis on web design, web development or digital marketing.
  • Minimum 2 years of experience, including one year of experience in ecommerce environment.
  • Strong written and verbal communications skills.
  • Self-starter, able to work with minimal supervision, able to "multi-task" effectively.
  • Excellent attention to detail and organization skills.
  • Some exposure to ecommerce business including understanding of basic objectives/metrics and key programs used to drive performance.
  • Basic understanding of SEO guidelines and best practices.

TECHNICAL SERVICES REPRESENTATIVE 1
Full-Time

Location: Watsonville

To assist customers and CSRs with technical information and support on Orion products and other products that Orion sells. To provide technical training for all Customer Service Department staff members.

Primary Responsibilities:

  • Assist customers, within established guidelines to resolve issues and answer questions related to purchased items. This includes, but is not limited to, providing support in resolving warranty and non-warranty product issues, sending replacement parts, product assembly and usage, software installation and support of camera or other component drivers and software. Offer advanced pre-sales support for customers considering a purchase or comparing Orion with other brands and product lines. Requires a cursory knowledge of competing brands
  • Develop and conduct technical meetings and training sessions to enhance the Department's technical knowledge. This includes nighttime training sessions demonstrating the use and features of various products in real-world observing conditions. Also develop and conduct training sessions for weekly Department meetings
  • Identify and properly communicate product issues such as, but not limited to, customer concerns related to instruction manuals, catalog and web copy discrepancies or other product issues to other departments
  • Provide continuous department product training for all CSRs
  • Enter and maintain journals related to customer concerns and corrective action. Keep customer journals current and up to date, resolving journal entries within designated time frame
  • Stay current with the latest developments in the astronomy field and related products
  • Answer phones, support emails and respond to chats within designated time frames
  • Perform within Department standards to meet TSR I goals
  • Submit tech notes for the Orion web-site for common Customer technical issues
  • PC literacy - Should have a working knowledge of current Windows operating systems and be familiar with hardware settings and driver installation/troubleshooting. Need to be able to operate and describe Orion's software and be able to understand and explain software and hardware install and uninstall processes
  • In-depth product knowledge - Must be able to understand and describe the individual component parts of Orion product. Includes, but not limited to describing out of the box assembly and troubleshooting
  • Hands-on observational astronomy experience

Minimum Qualifications:

  • Communicate verbally in a clear, pleasant tone and manner
  • Ability to read and write English
  • Complete all departmental forms accurately and neatly
  • Accurately enter data into the computer system
  • Learn and apply training materials in an effective manner
  • Communicate effectively with co-workers, supervisors, managers, and customers
  • Clearly document and resolve customer contacts in the journal system
  • Communicate clearly, efficiently and professionally via e-mails, journals, and order memos
  • Accurately identify replacement parts to resolve warranty related issues
  • Multi-line Phone System
  • Telephone Headset
  • Windows based PC (MAC experience a plus)
  • Computer Printers
  • Fax Machine

WHOLESALE SALES REPRESENTATIVE
Full-time

Location: Watsonville

Job Objective: (Purpose for position)

The Wholesale Sales Representative will be responsible for increasing sales to domestic and international wholesale resellers through work with assigned existing accounts and through prospecting for new wholesale business. Although the initial emphasis will be developing business among specialty retailers, other reseller classifications may be assigned at the discretion of department management. Provide support and customer service for accounts.

Primary Responsibilities:

  • Use professional sales and account management skills to achieve sales and profitability performance targets for existing and prospective wholesale reseller accounts
  • Develop and maintain strong relationships with existing and new wholesale accounts to gain trust, build loyalty and increase commitment to the company's products and services
  • Actively pursue outbound sales activities via phone and email with assigned accounts so as to meet and exceed individual account sales and product penetration targets
  • Proactively prospect for new wholesale business opportunities. Identify, qualify and acquire new wholesale accounts that contribute to company goals and objectives
  • Work with support staff to fill orders, provide after sale support, and resolve dealer service issues (e.g., shipping, repair parts, stock balancing, etc.) in a timely manner
  • Create and manage distribution of wholesale promotional programs, campaigns and mailings.
  • Monitor and assist in dealer invoicing, credit line utilization, and collection
  • Report to management as directed and perform other administrative tasks that may be assigned from time to time
  • Report progress, opportunities, and potential problems to department management
  • Participate in department meetings, and meetings with department manager.
  • Apply time management skills to attain high level of success
  • Report market information acquired through contact with existing and potential wholesale customers
  • Perform other support and administrative tasks that may be assigned by department management, or required to accomplish goals of department and company

Minimum Qualifications:

  • B2B or related sales experience with demonstrated success
  • Understanding of retail business concepts and operations
  • Proven time management skills
  • Result-driven work ethic
  • Self-directed

WAREHOUSE
ASSISTANT 1

Full-time

Location: Watsonville

Job Objective: (Purpose for position)

To assist in shipping, handling, and receiving operations. Will work under close supervision and guidance from Receiving Supervisor and Shipping Supervisor to complete the required job functions and tasks.

Primary Responsibilities:

  • Load and unload merchandise to and from trucks, shelving, floor, pallets, etc.
  • Pull merchandise for ship batches
  • Combine items to make complete units for shipping
  • Input shipping and item information into computer using keyboard
  • Recycling
  • General Maintenance
  • Maintain security of the warehouse at all times
  • May be assigned other tasks as needed to accomplish the goals of the department and company

Minimum Qualifications:

  • Prior experience with shipping/receiving preferred
  • Must be able to lift 70 lbs.
  • Ability to proficiently use a computer, keyboard, and mouse
  • Ability to read weight scales

* Part-Time staff receive Vacation/PTO/Holiday pay and 401K plan