Products in stock ordered by 1 p.m. Eastern Standard Time will ship the same business day. Note: We will be closed on January 2, 2015 for inventory. Orders for in-stock items placed after 1pm (ET) on December 31, 2014 will ship on January 5, 2015. We apologize for any inconvenience.
Shipping & Handling Charges
Shipping and handling charges on your order will be calculated as follows:
|Order Ship-To Address||Per-Order Charge||Per-Item Charge||Additional Shipping Charges for Faster Delivery|
|3 Business Day Delivery||2 Business Day Delivery||Next Business Day Delivery|
|48 Contiguous States||$9.95||Some products require an additional shipping charge due to their size, weight, and shipping method. Please see the product detail page for exact per-item shipping charges.||$9.00||$15.95||$29.95|
|Alaska, Hawaii, Puerto Rico||$22.45||service
|Canada and US Territories||Please call (800) 676-1343 for shipping charges|
We ship orders to the US and Canada. We also ship to Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom through these additional websites:
For all other countries, click here to find the nearest international Orion dealer.
When will my order ship?
Orders received by 1 p.m. Eastern Time for items that are in-stock ship out the same business day. Orders received after noon will ship the next business day. When an item is not in stock we ship it as soon as it is available. Note: We will be closed on January 2, 2015 for inventory. Orders for in-stock items placed after 1pm (ET) on December 31, 2014 will ship on January 5, 2015. We apologize for any inconvenience.
Billing Address and Delays in Shipping
We will verify that the name and billing address on your order matches the name and address on the credit card account you've provided for payment of your order. If they do not match, your order will be delayed so that we may contact you in an effort to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address.
If I order two or more items and one is out of stock, will you wait and ship the entire order together when all items are available, or do you ship the in-stock items first and the back-ordered item later?
Usually, the in-stock items will ship first, and any backordered items will follow as soon as they are available. You have an option during check out to hold your order and ship complete, if you'd prefer.
Can I track my order during shipment? If so, how?
Yes, we e-mail the carrier's tracking number when your order ships (if you provide your e-mail address). You can check delivery progress by clicking on the appropriate link: UPS or FedEx Tracking.
If an item is on backorder, the expected shipping date is indicated on the product page. This date relates to new orders.
I received the wrong item. What should I do?
In the unlikely event that this happens, please call us at (800) 676-1343 We'll arrange for the return of the incorrect item (at no charge to you) and see that you get the correct item promptly.
I only received part of my order today. Where's the rest of it?
Your order may have shipped in more than one box. Please allow several days for all the merchandise to arrive in case the boxes were separated along the way. If an item was out of stock and has been backordered, this will be indicated on the shipping invoice.
My address has, is or will be changed. Can I just give you my new address?
Call us or send e-mail to firstname.lastname@example.org. Be sure to give us your name, old address, the new address, and the effective date for the change.